I ordered products from zepto the cash was deducted but my refund is nor initiated and even they don’t provide any contact details to ask a query about the same this us very explicit.
No help and support option for the same in app..this is really bothering
..we cant even contact to customer care on the application
Dear @singh_Nupur_S
We understand your frustration with Zepto’s missing refund and lack of visible support. To resolve this, please open the Zepto app, go to Orders, select the relevant order, tap Help, then Refund Status, submit a refund request if not already done. If you still can’t access support, email Zepto at support@zeptonow.com or message them on their Support Portal.
Should this fail, you may file a complaint via the National Consumer Helpline at 1800-11-4000 or log a case on the Consumer Grievance Portal for escalation. Know, How to file consumer complaints to National Consumer Helpline?
If still need help, reply to us.