Hello, I hope you are well. According to the attached invoice, I ordered a replacement battery.s21ultra I went to Samsung repairs in the Mall of the Emirates, Dubai.Upon delivery, before paying, I noticed that the phone was not connected to the network and was experiencing disconnections and reconnections. I informed the technician that they were trying to fix the problem. But in the end, they were unsuccessful and said that they only changed the battery. there is Technical a problem and we are not responsible for this.I told them that I delivered my mobile phone to you safely, but you Broken it. Considering that I was planning to travel the next morning and I had to leave the place in the last minutes of working hours.Since that day, I have emailed the store’s complaints department 3 times, but unfortunately I have not received any response.
already I’m out of Emirates ,please advise me How do I pursue my complaint about this offending unit?
Dear @Nima_Nayeri
You should first escalate this formally to Samsung Gulf since the Mall of the Emirates store has not responded. Lodge a detailed online complaint (with invoice, job sheet, and emails) via Samsung Gulf “Support/Contact Us” and ask for an investigation into damage caused during battery replacement, as you are now abroad.
If unresolved, file a consumer complaint with Dubai Consumer Rights (online complaint portal requires invoice and trader details) explaining that the device was handed over in working condition and returned with network failure.
If still need help, reply to us.