Dear @Awnish_Singh
To report the irregular timing of BEST bus route from boarding point to destination, you can contact BEST’s Transport Helpline at 1800227550 or email transport@bestundertaking.com . Mention the route number, dates, and time delays. For quicker action, file a complaint via the “Complaint/Suggestion” tab on the BEST website.
Steps to file an online complaint:
Visit the official BEST website
Navigate to the ‘Customer Service ’ section to open the online complaint form.
Fill out the complaint form with the required details including bus number, bus route, or service number.
Escalation to Head Office:
If your complaint requires further attention or you wish to escalate the matter, you can reach out to the Deputy Public Relations Officer, at +912222799395 or +912222799396 . Alternatively, you can send an email to probestundertaking@gmail.com detailing the issue and your previous attempts to resolve it.
Further, you can write a complaint letter to the Appellate Authority or Managing Director of BEST at:
Address : Appellate Authority, Brihanmumbai Electric Supply & Transport Undertaking, BEST Bhavan Colaba Causeway, Shahid Bhagat Singh, BEST Marg, Marg, Colaba, Mumbai, Maharashtra 400001.
To know the contact details of all designated officials, visit the contact page provided on their official website.
If still need help, reply to us.