Dear,
Sir/Mam
Escalate Immediately visited your service center on May 15, but didn’t receive any response for 3 hours. Afterward, they told me the part is unavailable and asked me to wait until Monday. I still haven’t received any reply. Is this how an OPPO service center treats its customers and makes a fool of them? 4 days passed and I was given no proper reason. If I go to the OPPO store now to buy a new phone, they will readily provide it, but they can’t offer service. If you don’t have the spare parts, just close the service center. I will buy a phone from another company instead, but at least tell me clearly. If I don’t get a reply on my email, I won’t let this issue resolve.
Ashish Kumar
Thank regards
Dear Ashish,
It is completely understandable that you are frustrated. Waiting three hours at a service center only to be told a part is missing, followed by days of total silence after a promised Monday update, is an objectively terrible customer service experience.
Regarding your point about new phones being readily available while spare parts are missing: while it certainly feels like they are making a fool of you, the reality is that retail inventory (sealed new phones) and service center inventory (spare parts) operate on entirely different supply chains. Service centers rarely stock every part and rely on ordering them from regional warehouses as needed. However, their failure to follow up with you and communicate the delay is entirely their fault and a breach of basic customer care.
Since the local service center is ignoring you, you must escalate this directly to OPPO India’s corporate team to force a resolution. Here are the exact steps you should take:
1. Escalate to OPPO India Corporate Support
Do not rely on the local center anymore. Send a formal email directly to OPPO India’s national support team.
- Email: Contact Support
- WhatsApp Support: +91-9871502777
- Toll-Free Helpline: 1800-103-2777
- What to include: You must include your Job Sheet Number (the receipt they gave you on May 15), the exact name and location of the service center, and your device’s IMEI number. Explicitly state that the center made you wait three hours, failed to meet their Monday deadline, and is now ignoring you.
2. Public Escalation (Fastest Response)
Brands respond much faster to public pressure than private emails. If you use X (formerly Twitter), post your complaint and tag the official support handle: @OPPOCareIN. Mention that the local service center has kept your phone hostage without updates for four days. The social media team has the authority to directly contact the regional manager of that specific service center.
3. File a Grievance with the National Consumer Helpline (NCH)
If OPPO corporate does not reply to your email within 48 hours, you should file a formal complaint against them for deficiency in service.
- Call: Dial 1915 (Toll-Free).
- Online: Register your complaint via the National Consumer Helpline (NCH) app or the web portal. Provide your OPPO Job Sheet Number as proof that they have failed to service the device within a reasonable timeframe.
Make sure you have your Job Sheet receipt handy, as no higher authority can track your case without it. Send that email to corporate support right away, and do not let the local center off the hook until your phone is fixed.