Verified: 10 April 2026 09:30 pm IST
Industry: Hospitality & Travel Technology
Jurisdiction: India
Primary Regulator: Department of Consumer Affairs
Important Safety Warning: Beware of fake customer service numbers on search engines. Travel scams are rampant. Scammers frequently buy ads with “spoofed” phone numbers pretending to be Oyo support. Authentic staff will never ask you to pay a “check-in security deposit” via a UPI QR code or ask you to download remote desktop apps.
Level 1: Customer Support (Initial Complaint)
- How to complain: Do not negotiate with the hotel staff if they demand extra cash for a prepaid booking. Log the complaint immediately through the ‘Help & Support’ section in the Oyo app. You can also call their 24/7 national customer care hotline at 9313931393 or 0124-4208080, or email guestsupport.na@oyorooms.com.
- Availability: App, email, and phone support operate 24/7.
- Timeline: Oyo aims to resolve urgent check-in disputes immediately. General billing or refund queries are typically addressed within 24 to 72 hours.
- Source Verification: oyorooms contact-us
Level 2: Formal Corporate Escalation (Grievance Officer)
- Who to contact: If Level 1 support closes your ticket without issuing a refund for a denied check-in or unsanitary room, you must escalate formally. Email the Grievance/Escalations team directly at escalations@oyorooms.com or corporate@oyorooms.com. If you are sending a physical Legal Notice, it must be addressed to their legal entity at their corporate headquarters: Oravel Stays Limited, 9th Floor, Spaze Palazo, Sector-69, Gurugram, Haryana 122001, India.
- Timeline: Under general consumer protection guidelines, corporate grievance officers are expected to acknowledge a formal dispute within 48 hours and provide a resolution within 30 days.
- Source Verification: oyorooms contact-us
Level 3: Regulatory Authority (National Consumer Helpline)
- Authority: If Oyo ignores your formal escalation and refuses to refund your money for a deficient stay, the correct authority is the Department of Consumer Affairs via the National Consumer Helpline (NCH). They actively monitor aggregators for unfair trade practices like confirmed booking denials.
- Portal/Contact: Register your grievance online at the NCH portal, via the Umang App, or call the toll-free helpline at 1915.
- Timeline: Consumers can file an NCH complaint immediately after the company’s internal 30-day window expires. NCH generally aims to resolve disputes within 45 days.
- Source Verification: consumerhelpline.gov.in
Level 4: Legal Action (Consumer Commission)
- Pre-Litigation: Before filing a formal case in consumer court, have a lawyer draft a final Legal Notice addressed to the Oravel Stays Limited Gurugram headquarters demanding a full refund and compensation for harassment within 15 days.
- Court/Arbitration: If unresolved, you can file a case at the District Consumer Disputes Redressal Commission. You can file this completely online without needing a lawyer using the government’s official e-Jagriti portal.
- Source Verification: e-jagriti.gov.in
Community Action: Is an Oyo partner hotel demanding extra cash at check-in while the app refuses to refund you, or are you looking for the correct legal templates to serve a Legal Notice to their Gurugram headquarters? Reply below (do not share your passwords, bank details, or your exact booking IDs), and our consumer advocacy community will point you to the right resources!