Poor customer service with Expedia.

Community
2

Dear @Dwight_Creech ,

To resolve your complaint with Expedia, I recommend the following steps:

  1. Gather Evidence: Collect all relevant documents, including the original booking confirmation, your girlfriend’s visa and passport, proof of her arrival at the airport on time, and the receipt for the $1500 ticket.
  2. Contact Expedia Support: Reach out to Expedia’s customer service with these details. Clearly explain the issue, emphasizing that her name was correct, she was not a no-show, and that their cancellation caused significant financial loss.
  • From India, call toll-free 18605002121 or +911244873888 (9 AM–7 PM).
  • From the USA, dial toll-free 866-310-5768 or hotline 404-728-8787 (charges may apply).
  • Online Help Center: Visit Expedia Help Center for additional support.
  1. Request Escalation: If the initial agent cannot resolve the issue, ask to speak with a supervisor. Request compensation for the $1500 ticket or at least a credit for future travel.
  2. File a Written Complaint: Use Expedia’s official complaint process or send an email to their executive customer service team.
  3. Explore Consumer Protection Options: If you don’t get a satisfactory resolution, consider filing a complaint with a travel ombudsman or consumer protection agency.

If you still need assistance drafting a complaint letter or navigating the process, reply to us!