Verified: 10 July 2026 05:30 am IST
Industry: Fintech & Digital Lending (BNPL)
Jurisdiction: India
Primary Regulator: Reserve Bank of India (RBI)
Important Safety Warning: Beware of the “Fake Support & Screen Share Scam.” Scammers frequently buy ads on Google displaying fake PostPe customer service helplines. This is a scam. PostPe staff will never ask you to pay a “processing fee” to unlock your credit limit, share your UPI PIN, request an OTP, or ask you to download third-party screen-sharing apps (like AnyDesk/RustDesk) to troubleshoot a failed repayment.
Level 1: Customer Support (Initial Complaint)
How to complain: Register your complaint (BNPL billing errors, repayment failures, or credit limit issues) directly by emailing customer.support@bharatpe.com or logging it via the PostPe App. You must insist on receiving a unique “Ticket Number” - without this number, your complaint does not legally exist in the regulatory system. For issues specifically relating to a blocked or lost PostPe Card, you must contact their banking partner, SBM Bank, at customercare@sbmbank.co.in or call 1800-1033-817.
Availability: The automated app portals operate 24x7.
Timeline: PostPe aims to resolve Level 1 complaints within 10 business days.
Level 2: Internal Escalation (Customer Support Centre)
Who to contact: If Level 1 support fails, your repayment is not updated, or your credit limit is unjustly blocked, you must escalate to the Customer Support Centre. You must call their dedicated escalation helpline at +91-8449767873, clearly stating your original Level 1 Ticket Number.
Timeline: The Customer Support Centre aims to resolve Level 2 complaints within 10 business days of lodging the escalated complaint.
Level 3: Final Internal Escalation (Grievance Redressal / Nodal Officer)
Who to contact: If your complaint remains unresolved after escalating through the previous levels, you must contact the final internal authority: the Grievance Redressal / Nodal Officer. You can email your appeal to nodalofficer@bharatpemoney.com or call the Nodal desk directly at +91-9899355922 (Monday to Friday, 10:00 AM to 7:00 PM). Written legal notices must be sent via physical post to the BharatPe corporate headquarters (Resilient Innovations Private Limited, 7th and 12th Floor, Building No. 8, Block-C, DLF Cyber City, Phase 2, Gurugram, Haryana – 122008).
Timeline: The Nodal Officer must resolve the complaint within 10 business days. The total time from your initial Level 1 complaint to the final Nodal Officer resolution must not exceed 30 days.
Level 4: Administrative Mediation (RBI Ombudsman & Sachet Portal)
Authority: If PostPe’s Nodal Officer rejects your claim, or 30 days have passed since your initial Level 1 complaint without a resolution, you have exhausted internal remedies. For lending issues, unfair recovery practices, or systemic failures, you must approach the Reserve Bank of India (RBI) Integrated Ombudsman Scheme.
Portal/Contact: File general lending/fintech complaints with the RBI online at cms.rbi.org.in or by calling the toll-free number 14448. For complaints about unauthorized digital lending operations, you can use the RBI’s specialized Sachet portal (sachet.rbi.org.in). For critical security issues like cyber fraud or scams, you must immediately report it via the National Cyber Crime Reporting Portal at cybercrime.gov.in or call 1930.
Level 5: Legal Action (Final Step)
Pre-Litigation: If administrative mediation fails, or the company refuses to comply with a demand for compensation regarding severe financial loss or destroyed CIBIL scores due to their error, you have exhausted all administrative avenues. You must now prepare for formal litigation under the Consumer Protection Act, 2019.
Court/Arbitration: You must file a formal complaint with the appropriate Consumer Disputes Redressal Commission against Resilient Digi Services Private Limited. You can file your case entirely online using the government’s unified e-Jagriti portal (e-jagriti.gov.in). You can also use the National Consumer Helpline (NCH) at 1915 for pre-litigation counseling.
Timeline: You must file the consumer case within two years from the date the cause of action occurred.
Community Action: Is PostPe refusing to correct a false default report on your CIBIL score after 30 days, or are you looking for the correct template to formally escalate an account block to the Nodal Officer? Reply below (do not share your passwords, bank details, or your exact phone numbers), and our community will point you to the right resources!