Verified: 24 June 2026 05:30 am IST
Industry: Social Media & Information Platform
Jurisdiction: India
Primary Regulator: Ministry of Electronics and Information Technology (MeitY)
Important Safety Warning: Beware of the “Fake Support & Screen Share Scam.” Scammers frequently buy ads on Google displaying fake Quora customer service helplines. This is a scam. Quora staff will never ask you to pay a “processing fee” to unban an account, recover a hacked profile, share your UPI PIN, or request you to download screen-sharing apps (like AnyDesk/RustDesk) to troubleshoot a Quora+ subscription billing glitch.
Level 1: Customer Support (Initial Complaint)
How to complain: Register your complaint (account suspensions, hacked profiles, abusive spaces, or unlawful content) directly via the Quora app or website by using the “Report” function (the three dots on the specific answer/profile), or by navigating to the Help Center at help.quora.com. For hacked accounts or login issues, you must use the dedicated contact forms available within the Help Center.
Availability: The automated in-app reporting tools and web forms operate 24x7.
Timeline: Quora aims to resolve most standard Level 1 queries regarding content violations or bugs within 48 to 72 hours, though complex account recovery investigations or moderation appeals may take longer.
Level 2: Internal Escalation (Corporate Grievance Office)
Who to contact: If Level 1 support fails, your account is unjustly banned, or an impersonation profile/defamatory answer is not taken down, you must formally escalate. Under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Quora Inc. must maintain a designated Resident Grievance Officer in India. You must escalate the matter by emailing your formal grievance directly to rgo@quora.com. You must include your registered email address, profile link, and specific URLs of the disputed content. Written legal notices must be sent via physical post to their Indian legal desk (Office No 2103 ,Caesar Business Center Pvt. Ltd, 2, Western Heights, JJP Road, Opp Gurudwara, Bunglows, village Ambivali, Andheri West, Mumbai-400053).
Timeline: By law, the Grievance Officer must acknowledge your escalated dispute within 24 hours and prioritize the matter to provide a reasoned resolution within 15 days from the date of receipt (or 36 hours for taking down specific flagged unlawful content).
Level 3: Administrative Mediation (Grievance Appellate Committee)
Authority: If the Quora Grievance Officer rejects your claim, fails to unban your account, or ignores you for 15 days, your next step is the government tribunal. You must appeal to the Grievance Appellate Committee (GAC) established by the Ministry of Electronics and Information Technology (MeitY).
Portal/Contact: You must register your appeal with the GAC online at gac.gov.in within 30 days of receiving the Grievance Officer’s decision. Note that the National Consumer Helpline (NCH) at 1915 or consumerhelpline.gov.in can still be used for commercial consumer disputes regarding Quora+ subscription billing errors or Ads platform refunds.
Level 4: Legal Action (Final Step)
Pre-Litigation: If the GAC mediation fails, or the company refuses to comply with a demand for compensation regarding severe data breaches or commercial ad fraud, you have exhausted all administrative avenues. You must now prepare for formal litigation under the Information Technology Act, 2000, or the Consumer Protection Act, 2019.
Court/Arbitration: You must file a formal complaint with the appropriate Consumer Disputes Redressal Commission against Quora Inc., or file an FIR with the Cyber Cell. For consumer claims up to ₹50 Lakhs, you will file at the District Commission. You can file your case entirely online using the government’s unified e-Jagriti portal (e-jagriti.gov.in).
Timeline: You must file the consumer case within two years from the date the cause of action occurred.
Community Action: Is Quora refusing to restore your unjustly banned account, or are you looking for the correct template to formally escalate a defamatory answer to the Grievance Officer? Reply below (do not share your passwords, bank details, or your exact profile links), and our community will point you to the right resources!