Verified: 17 September 2026 04:30 am IST
Industry: Conglomerate / Diversified Services (Energy, Retail, Digital Services)
Jurisdiction: India
Primary Regulators: Ministry of Corporate Affairs (MCA), Securities and Exchange Board of India (SEBI), & Central Consumer Protection Authority (CCPA)
Important Safety Warning: Beware of fake customer service numbers on Google. Only use official channels. Scammers frequently buy ads to promote fraudulent phone numbers or fake customer care portals. Reliance Industries staff will never ask for your bank details, UPI PIN, DEMAT password, or OTP for a dividend payout or shareholder verification.
Level 1: Customer Support (Initial Complaint)
How to complain: Do not search for random phone numbers online. For corporate and investor inquiries, call the RIL Corporate Headquarters switchboard at +91-22-3555-5000 or email info@ril.com / investor.relations@ril.com. If your query relates to shares, dividends, or folios, contact RIL’s Registrar (KFin Technologies) via their dedicated toll-free line at 1800-309-4001 or email rilinvestor@kfintech.com. For retail/consumer-specific issues (e.g., Reliance Digital), use the official customer support line at 1800-889-1055 or email reliancedigital@ril.com. Ensure you obtain a unique complaint reference or ticket number.
Availability: Standard business hours for corporate offices are Monday to Friday, 9:30 AM to 6:00 PM IST.
Timeline: Standard resolution time for general corporate or investor service inquiries is typically 7 to 15 business days.
Level 2: Formal Corporate Escalation (Notice of Dispute)
Who to contact: If the initial support desk (Level 1) fails to resolve your issue within the stipulated time, you must escalate the matter formally. You can send a formal written complaint via registered post to the Company Secretary and Compliance Officer at RIL’s registered corporate headquarters: Reliance Industries Limited, 3rd Floor, Maker Chambers IV, 222, Nariman Point, Mumbai - 400021, Maharashtra, India.
Timeline: You should legally provide the corporate office a 30-day window to investigate and respond to a formal written grievance before escalating to external authorities.
Level 3: Regulatory Authority (Government Ombudsman)
Authority: Securities and Exchange Board of India (SEBI), Ministry of Corporate Affairs (MCA), or the National Consumer Helpline (NCH).
Portal/Contact: If RIL fails to provide a satisfactory resolution within 30 days, your escalation path depends on the specific grievance:
- For Investor, Shareholder, or Capital Market Disputes: File a grievance online via the SEBI SCORES portal at
scores.sebi.gov.in. - For Corporate Compliance & Governance Issues: File a complaint with the Ministry of Corporate Affairs via the MCA21 portal (
mca.gov.in). - For Consumer Goods, Retail, or Service Disputes: File a grievance with the National Consumer Helpline (NCH) by calling 1915 or using the portal at
consumerhelpline.gov.in.
Level 4: Legal Action (Final Step)
Pre-Litigation: Ensure you have documented all previous correspondence, transaction invoices, folio numbers, and customer care ticket numbers. Send a formal Legal Notice via an advocate to RIL’s Nariman Point registered office in Mumbai, providing a standard 30-day window for settlement.
Court/Arbitration: If the legal notice is ignored and the resolution is still unsatisfactory, the final step is approaching the judicial system. You can file a formal complaint through the unified e-Jagriti portal (e-jagriti.gov.in) to approach the District Consumer Disputes Redressal Commission based on your jurisdiction (for consumer matters) or appropriate legal forums for corporate disputes.
Community Action: Is Reliance Industries or its subsidiaries ignoring your corporate or consumer complaint? Reply below (do not share your DEMAT account details, full account numbers, or passwords), and our community will point you to the right resources!