Dear @Prathiba10
To urgently escalate your misrouted DTDC shipment (Tracking No. 7X108504859) from Indiranagar, Bangalore to Noida, draft an email with full details (origin, destination, booking date, committed delivery date, misroute to Surat, business impact, and compensation request) and send it to customersupport@dtdc.com and gmo@dtdc.com, marking it “URGENT – MISROUTED & DELAYED SHIPMENT – COMPENSATION REQUEST”.
You may also call DTDC customer care at +919606911811 or +917305770577 and ask for a service request/complaint number for this AWB to ensure formal logging and follow-up.
If the issue and compensation are still not resolved satisfactorily, you can file a consumer complaint on the National Consumer Helpline (toll-free 1800-11-4000 / 1915 or consumerhelpline.gov.in) and, if needed, approach the Consumer Commission with all records (emails, tracking screenshots, and loss details).
If still need help, reply to us.