Verified: 8 March 2026 12:40 pm UK Time
Industry: Financial Technology (Fintech) & Banking Services
Jurisdiction: United Kingdom
Primary Regulators: Financial Conduct Authority (FCA) & Prudential Regulation Authority (PRA)
Important Safety Warning: Beware of fake customer service numbers on search engines. Only use official channels. Scammers frequently buy ads to promote fraudulent phone numbers. Revolut staff will never ask for your account PIN, your app passcode, or ask you to move money to a “safe account” over the phone.
Level 1: Customer Support (Initial Complaint)
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How to complain: You can raise a complaint directly through the secure in-app chat. If your account is frozen or you are locked out of the app, you must use their formal complaints email or automated emergency line.
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In-App: Tap your profile icon, select “Help,” and open a chat.
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Email: formalcomplaints@revolut.com
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Emergency Phone (Automated line for blocking cards): +44 203 322 8352
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Source Verification Note: Revolut Complaints Procedure
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Availability: In-app chat is available 24/7. Email responses will typically occur during standard UK business hours.
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Timeline: Under FCA rules, Revolut must send a Summary Resolution Communication if they resolve the issue within 3 business days. If not, they must formally acknowledge the complaint in writing.
Level 2: Formal Corporate Escalation (Notice of Dispute)
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Who to contact: If customer service cannot resolve the issue (or if you are locked out of the app), you must formally escalate it to their central complaints handling team. Send a written letter detailing your account information, a timeline of the issue, and your desired resolution to their new headquarters: Revolut Ltd, 30 South Colonnade, Canary Wharf, London, E14 5HX. Sending this via Royal Mail Signed For is highly recommended to prove receipt.
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Source Verification: Revolut UK Corporate Information
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Timeline: * Payment Services: If your complaint is regarding a payment, transfer, frozen account, or unauthorized transaction, FCA rules state Revolut must issue a Final Response Letter within 15 business days (extendable to 35 days only in exceptional circumstances).
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General Complaints: For all other issues (standard customer service, non-payment disputes), Revolut has up to 8 weeks to issue their Final Response Letter.
Level 3: Regulatory Authority (Government Ombudsman)
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Authority: Financial Ombudsman Service (FOS)
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Portal/Contact: The FOS is the UK’s official, free dispute resolution service for financial complaints. You can submit a complaint online or by email:
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Website: financial-ombudsman.org.uk
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Phone: 0800 023 4567
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Timeline (CRITICAL): You can only refer your complaint to the FOS after you receive a Final Response Letter from Revolut, OR if they have missed their 15-day / 8-week legal deadline to provide one. You must escalate the complaint to the FOS within 6 months of the date printed on your Final Response Letter. (Note: Complaints regarding Cryptocurrency trading are largely unregulated and may fall outside FOS jurisdiction).
Level 4: Legal Action (Final Step)
- Pre-Litigation: Before commencing legal proceedings, UK legal protocols require you to send a formal “Letter Before Action” (LBA) to Revolut’s legal department at their South Colonnade headquarters. This letter must outline your claim, the exact legal or contractual breach, the evidence, and the financial remedy you seek, giving them a final 14 to 30 days to settle.
- Court: If the LBA fails and the Ombudsman cannot resolve it, you can file a lawsuit. For financial claims up to £10,000 in England and Wales, you can use the Money Claim Online (MCOL) portal to enter the Small Claims Track. For complex claims or those exceeding £10,000, you will likely need to instruct a solicitor and proceed to the County Court or High Court.
- Source Verification: Make a court claim for money (GOV.UK)
Community Action: Is Revolut UK still ignoring your frozen account or unauthorized transaction dispute? Reply below (do not share your passwords, full account numbers, or PINs), and our community will point you to the right FOS complaint templates!