Verified: 2 May 2026 04:30 am IST
Industry: Self-Drive Car Rental & Subscriptions
Jurisdiction: India
Primary Regulators: Ministry of Road Transport and Highways (MoRTH) & Dept of Consumer Affairs
Important Safety Warning: Beware of the massive “Security Deposit Refund Scam.” Scammers frequently buy ads on search engines displaying fake toll-free numbers for Revv. This is a scam. Authentic Revv support is driven primarily through the app and their official site. Revv staff will never ask for your account password, OTP, or request you to scan a UPI QR code to manually process a security deposit refund.
Level 1: Customer Support (Initial Complaint)
How to complain: Register your complaint (security deposit delays, booking cancellations, vehicle condition, or subscription billing issues) directly via the support section within the Revv mobile app, or by emailing the central helpdesk directly at care@revv.co.in or support@revv.co.in. You can also reach their centralized customer care hotline at +91-92500-35555. For emergency roadside assistance during an active trip, call the hotline immediately.
Availability: The in-app support section, central email, and hotline operate 24x7.
Timeline: Standard service requests and refund initiations must be acknowledged immediately. Revv aims to resolve standard Level 1 queries and app-based tickets within 48 to 72 hours from the receipt of the complaint.
Level 2: Internal Escalation (Grievance Officer)
Who to contact: If Level 1 support fails, your security deposit refund is stalled, or your support ticket is closed without a satisfactory fix, you must formally escalate the issue. You must email the designated Grievance Officer directly at grievance@revv.co.in. You must include your registered phone number, email address, and the details of your Level 1 ticket (Booking ID). Written legal notices can be sent to their Corporate Headquarters (PrimeMover Mobility Technologies Pvt Ltd, 7th Floor, Paras Downtown Centre, Sector 53-54, Golf Course Road, DLF Phase 5, Gurugram, Haryana - 122003).
Timeline: Under their mandatory regulatory guidelines for e-commerce entities, the Grievance Officer must acknowledge escalated ticketing and service disputes within 24 hours and resolve them within a maximum of 15 days of receipt.
Level 3: Regulatory Authority (National Consumer Helpline)
Authority: If the Revv corporate officers reject your claim or fail to resolve the issue, you must escalate the matter to the government regulators overseeing consumer protection in the e-commerce sector.
Portal/Contact: You must submit your grievance to the Department of Consumer Affairs via the National Consumer Helpline (NCH) portal (consumerhelpline.gov.in), via the Umang app, or by calling the central citizen toll-free helpline at 1915.
Timeline: Grievances escalated to the NCH are tracked with strict Service Level Agreements (SLAs), aiming for a targeted resolution response from the corporate entity within 30 to 45 days.
Level 4: Consumer Court (Legal Action)
Pre-Litigation: Car rental service deficiencies do not require a specialized Ombudsman. The National Consumer Helpline (NCH) is your final pre-litigation mediation step if internal escalations fail to yield a resolution.
Court/Arbitration: If you are aggrieved by unrefunded security deposits, unfair damage charges, or severe negligence causing injury or major financial loss, you must file a formal complaint with the District Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, utilizing the newly integrated e-Jagriti portal (e-jagriti.gov.in).
Timeline: You must file the case within two years from the date the cause of action (the service failure) arose.
Community Action: Is Revv refusing to refund an unfair cancellation fee or security deposit, or are you looking for the correct template to formally escalate a damage dispute to the Gurugram Headquarters? Reply below (do not share your passwords, bank details, or your exact Booking IDs), and our community will point you to the right resources!