Serious Fraud, Wrong AWB, Wrong PIN, Overcharging & Threatening Behavior by DTDC Staff (Mr. Yashwant) – Request for Immediate Action

[Amit_Halez]

A serious case of fraud, cheating, misdelivery, overcharging, and threatening behavior done by one of your DTDC office staff Mr. Yashwant.

Incident Details:

1. I handed over my entire parcel/material to DTDC office staff Mr. Yashwant for courier service.
2. He charged me for High-Speed / Premium Courier Service, but instead sent my parcel through the slowest and cheapest service
3. He sent me a fake/incorrect AWB number: G92215059, which showed “Tracking Number Not Found” for many days.
4. Later, when I checked the actual parcels, the AWB numbers were G92267461001 / G92267461002 / G92267461003.
5. He also cut and changed my correct PIN code, and sent the parcel to a wrong PIN/location.
   Because of this, I was forced to travel 150 km to collect my parcel, which caused financial loss and serious inconvenience.
6. After one week, when my parcel did not arrive, I called and messaged him continuously for 2–3 days, but he completely ignored all my calls and messages.
7. I then sent my friend to the DTDC office.
   At that time, the same staff lied that he doesn’t know anything and said the parcel boy is “on leave for 1 week”.
8. But when my friend sent me the photo, I identified him clearly it was the same person (Mr. Yashwant) who took my parcel and payment.
9. When my friend questioned him about the fraud and no-response, the staff threatened my friend and told him to leave the office immediately.
10. This behavior is completely unprofessional, dishonest, and amounts to fraud and customer harassment.

This is a clear case of:

1. Providing fake AWB
   2.Changing customer’s PIN code and misrouting parcel
   3.Cheating and overcharging
   4.Sending parcel by wrong service
   5.Lying and avoiding calls/messages
   6.Threatening the customer’s representative
   7.Misusing DTDC services for personal benefit

This has caused me financial loss, mental harassment, and unnecessary travel of 150 km.

I request DTDC to take immediate actions:

1. Start a full investigation against staff Mr. Yashwant, 7447870254, who is responsible.
2. Take strict disciplinary action for fraud, negligence, and misbehavior.
3. **Refund the excess amount charged from me for High-Speed Courier.
4. Provide a written explanation and resolution for this misconduct.
5. Ensure such incidents do not happen again with any customer.

I am attaching all supporting proofs:

• Fake AWB number screenshot
• Correct AWB numbers
• Payment details
• Call logs
• Chat messages
• Photo proof from office
• Parcel delivery details and wrong PIN proof

Please take strict action as this matter is extremely serious and has caused me significant loss.

Regards,
Amit Basumatary
Vill: Koraiguri,P.o-Sonitpur,P.s-Gohpur,Dist -Bishwanath<State - Assam, 784168
AWB: G92215059 (Fake), G92267461001/002/003 (Actual)
DTDC Branch Location: Chimur New, Neharu Chowk, Near Lakhe Aata Chakki,Chimur,Dist-Chandrapur-MH, 442903

[complainthub]

Dear @Amit_Halez

To report this serious case of fraud, cheating, misdelivery, and misconduct involving DTDC staff Mr. Yashwant from the Chimur branch, immediately file a formal complaint with DTDC’s Head Office. You can do so by emailing customersupport@dtdc.com or calling (DTDC Customer Care, available Monday–Saturday, 9:30 AM–6:00 PM). Clearly attach all the proofs, fake and actual AWB numbers, payment receipt, chat logs, call records, and photographs, and demand a written response, refund of excess charges, and disciplinary action against the staff.

@complainthub

Steps to file an online complaint:

• Visit DTDC’s official website (dtdc.in).
• Navigate to “Customer Care” from the “Contact Us” section of the menu.
• Click “Raise a Service Query” to open the online complaint form.
• Fill out the required details including your shipment tracking number and a description of the issue.
• Submit the form.

Finally, note down the reference number to track the status. You can also use the DTDC Express mobile app to track shipment status, access online delivery services, or chat with executives.

If DTDC fails to resolve the issue within 7 days, escalate the complaint to the National Consumer Helpline consumerhelpline.gov.in, mentioning financial loss, harassment, and fraudulent practices.

If still need help, reply to us.

[Amit_Halez]

Dear Sir/Madam,
Good Afternoon!

I would like to inform you that I have already sent an email with all the required details to the email ID provided by you. It has been five days, but I have not received any response yet. Therefore, I kindly request you to please look into the matter and take the necessary action from your end at the earliest.

Your prompt attention to this request will be highly appreciated.

Thank you.

Warm regards,
Amit Basumatary