Verified: March 6, 2026 11:45 am ET
Industry: Ticket Resale Marketplace
Jurisdiction: United States
Primary Regulator: Federal Trade Commission (FTC) & State Attorneys General
Important Safety Warning: Beware of fake customer service numbers on search engines. Only use official channels. Scammers frequently buy ads to promote fraudulent phone numbers. StubHub staff will never ask for your account password, payment card details, or ask you to purchase gift cards to process a refund.
Level 1: Customer Support (Initial Complaint)
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How to complain: Access the StubHub Help Center at support.stubhub.com. You can use their live chat virtual assistant, or bypass the portal entirely by calling their direct U.S. toll-free routing number:
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StubHub Customer Service (US): 1-866-STUBHUB (1-866-788-2482)
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Source Verification Note: StubHub Contact Us
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Availability: Live chat and phone support are available daily from 5:00 AM to 9:00 PM Pacific Time.
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Timeline: StubHub aims to resolve standard ticket delivery or technical issues within 24 to 48 hours. FanProtect Guarantee claims (e.g., fraudulent tickets) can take significantly longer to investigate.
Level 2: Formal Corporate Escalation (Notice of Dispute)
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Who to contact: If standard support is unsuccessful, StubHub’s User Agreement dictates you must send a formal written “Notice of Dispute” detailing your claim via certified mail. Because StubHub frequently changes corporate offices, the only legally bulletproof way to ensure delivery is to send it to their statutory registered corporate agent: StubHub, Inc., c/o Corporation Trust Center, 1209 Orange Street, Wilmington, DE 19801.
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Source Verification: StubHub Global User Agreement
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Timeline: Once received, StubHub’s legal teams have a mandatory 30-day informal resolution window to investigate and attempt to resolve the dispute before you proceed to arbitration.
Level 3: Regulatory Authority (Government Ombudsman)
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Authority: Federal Trade Commission (FTC) and your State Attorney General.
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Portal/Contact: File a consumer complaint online via the FTC at reportfraud.ftc.gov or contact your State Attorney General’s consumer protection office.
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Source Verification: FTC Consumer Protection
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Timeline: You can file a complaint at any time after attempting to resolve the issue with StubHub directly. Regulatory agencies will review your complaint to identify patterns of deceptive practices and may mediate on your behalf.
Level 4: Legal Action (Final Step)
- Pre-Litigation: Before pursuing legal action, carefully review the StubHub User Agreement. StubHub strictly enforces a Mandatory Binding Arbitration clause and a Class Action Waiver for all U.S. consumer disputes.
- Court/Arbitration: If the 30-day informal resolution period (Level 2) fails, you may file a lawsuit in Small Claims Court for individual claims below your state’s limit (if the claim qualifies). If the dispute exceeds small claims limits, you are required to initiate Binding Arbitration through the American Arbitration Association (AAA) as mandated by your user agreement.
- Source Verification: StubHub User Agreement (Arbitration Procedures)
Community Action: Is StubHub still ignoring your fake tickets or denied refund dispute? Reply below (do not share your passwords, full account numbers, or PINs), and our community will point you to the right AAA arbitration templates!