Verified: 25 June 2026 04:30 am IST
Industry: Communication Directory & Tech Intermediary
Jurisdiction: India
Primary Regulator: Ministry of Electronics and Information Technology (MeitY)
Important Safety Warning: Beware of the “Fake Support & Screen Share Scam.” Scammers frequently buy ads on Google displaying fake Truecaller customer service helplines. This is a scam. Truecaller staff will never ask you to pay a “processing fee” to unlist your number, share your UPI PIN, or request you to download screen-sharing apps (like AnyDesk/RustDesk) to troubleshoot a Premium subscription glitch.
Level 1: Customer Support (Initial Complaint)
How to complain: Register your complaint (name corrections, unlisting a number, premium billing errors, or privacy issues) directly via the Truecaller app by navigating to Settings > Support. If you wish to simply unlist your number from their directory, you must use their dedicated unlisting portal at https://truecaller.com/unlisting. For other general queries, you can submit a ticket via the Help Center at support.truecaller.com or email support@truecaller.com.
Availability: The automated unlisting portals and web forms operate 24x7.
Timeline: Truecaller aims to process unlisting requests within 24 hours. For standard Level 1 queries regarding bugs or premium subscriptions, they aim to respond within 48 to 72 hours.
Level 2: Internal Escalation (Corporate Grievance Office)
Who to contact: If Level 1 support fails, your number is not unlisted, or your privacy is breached, you must formally escalate. Under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Truecaller International LLP must maintain a designated Resident Grievance Officer in India. You must escalate the matter by emailing your formal grievance directly to rgo.india@truecaller.com (you may CC the Chief Compliance Officer at cco.india@truecaller.com). You must include your registered phone number, account details, and specific screenshots of the issue. Written legal notices must be sent via physical post to their Indian legal desk (Resident Grievance Officer, Truecaller International LLP, TS Suites, 10th Floor, Two Horizon Centre, DLF Phase V, Sector 43, DLF QE, Gurugram, Haryana, India - 122002).
Timeline: By law, the Grievance Officer must acknowledge your escalated dispute within 24 hours and prioritize the matter to provide a reasoned resolution within 15 days from the date of receipt.
Level 3: Administrative Mediation (Grievance Appellate Committee)
Authority: If the Truecaller Grievance Officer rejects your claim, fails to unlist your personal data, or ignores you for 15 days, your next step is the government tribunal. You must appeal to the Grievance Appellate Committee (GAC) established by the Ministry of Electronics and Information Technology (MeitY).
Portal/Contact: You must register your appeal with the GAC online at gac.gov.in within 30 days of receiving the Grievance Officer’s decision. Note that the National Consumer Helpline (NCH) at 1915 or consumerhelpline.gov.in can still be used for commercial consumer disputes regarding Truecaller Premium or Gold subscription billing errors.
Level 4: Legal Action (Final Step)
Pre-Litigation: If the GAC mediation fails, or the company refuses to comply with a demand for compensation regarding severe data breaches, you have exhausted all administrative avenues. You must now prepare for formal litigation under the Information Technology Act, 2000, or the Consumer Protection Act, 2019.
Court/Arbitration: You must file a formal complaint with the appropriate Consumer Disputes Redressal Commission against Truecaller International LLP, or file an FIR with the Cyber Cell. For consumer claims up to ₹50 Lakhs, you will file at the District Commission. You can file your case entirely online using the government’s unified e-Jagriti portal (e-jagriti.gov.in).
Timeline: You must file the consumer case within two years from the date the cause of action occurred.
Community Action: Is Truecaller refusing to unlist your private phone number, or are you looking for the correct template to formally escalate a Premium billing error to the Gurugram Corporate Office? Reply below (do not share your passwords, bank details, or your exact phone numbers), and our community will point you to the right resources!