Verified: March 3, 2026 09:16 am ET
Industry: Food Delivery Services
Jurisdiction: United States
Primary Regulator: Federal Trade Commission (FTC) & State Attorneys General
Important Safety Warning: Beware of fake customer service numbers on Google. Only use official channels. Scammers frequently buy ads to promote fraudulent phone numbers. Uber Eats staff will never ask for your account password, PIN, or multi-factor authentication codes.
Level 1: Customer Support (Initial Complaint)
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How to complain: Uber Eats encourages users to report order issues directly through the app (Account > Orders > Help). However, you can bypass the in-app chatbot and reach a live agent by calling their active support line:
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Customer Support (US): 1-833-275-3287
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Source Verification Note: Uber Eats Contact Us
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Availability: In-app chat and phone support are available 24/7.
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Timeline: Uber Eats aims to resolve standard missing item or delivery disputes immediately over chat or the phone. Complex investigations (e.g., driver misconduct or fraud claims) generally take 24 to 72 hours.
Level 2: Formal Corporate Escalation (Notice of Dispute)
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Who to contact: If standard support is unsuccessful, Uber’s Terms of Use dictate you must send a formal written “Notice of Dispute” detailing your claim via certified mail to their corporate headquarters: Uber Technologies, Inc., Attn: Legal Department, 1725 3rd Street, San Francisco, CA 94158.
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Source Verification: Uber Terms of Use (Dispute Resolution)
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Timeline: Once received, Uber’s legal and executive customer relations teams have a standard informal resolution window to investigate and attempt to resolve the dispute informally before you can proceed to arbitration.
Level 3: Regulatory Authority (Government Ombudsman)
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Authority: Federal Trade Commission (FTC) and your State Attorney General.
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Portal/Contact: File a consumer complaint online via the FTC at reportfraud.ftc.gov or contact your State Attorney General’s consumer protection office.
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Source Verification: FTC Consumer Protection
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Timeline: You can file a complaint at any time after attempting to resolve the issue with Uber Eats directly. Regulatory agencies will review your complaint to identify patterns of deceptive practices and may mediate on your behalf.
Level 4: Legal Action (Final Step)
- Pre-Litigation: Before pursuing legal action, carefully review the Uber Terms of Use. Uber strictly enforces a Mandatory Binding Arbitration clause and a Class Action Waiver for all U.S. consumer disputes.
- Court/Arbitration: If the informal resolution period (Level 2) fails, you may file a lawsuit in Small Claims Court for claims below your state’s limit (if the claim qualifies). If the dispute exceeds small claims limits, you are required to initiate Binding Arbitration through the American Arbitration Association (AAA) or JAMS as mandated by your user agreement.
- Source Verification: Uber Terms of Use (Arbitration Agreement)
Community Action: Is Uber Eats still ignoring your complaint? Reply below (do not share your passwords, full account numbers, or PINs), and our community will point you to the right AAA arbitration templates!