Verified: March 2, 2026 11:25 pm ET
Industry: Ride-Sharing & Delivery Services
Jurisdiction: United States
Primary Regulator: Federal Trade Commission (FTC), State Attorneys General, & Local Public Utilities Commissions (PUC)
Important Safety Warning: Beware of fake customer service numbers on Google. Only use official channels. Scammers frequently buy ads to promote fraudulent phone numbers. Uber staff will never ask for your account password, PIN, or multi-factor authentication codes.
Level 1: Customer Support (Initial Complaint)
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How to complain: Uber intentionally restricts standard rider support to the in-app Help menu to encourage automated resolution. Open the Uber app, go to “Account,” and select “Help.” However, you can reach live agents using these specific department routing numbers:
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Uber Eats Support (US 24/7): 1-833-275-3287
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Uber Accessibility/Senior Ride Booking: 1-833-USE-UBER (1-833-873-8237)
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Source Verification Note: Uber Contact Information (Uber strictly limits inbound phone support for standard rides to prioritize active safety incidents reported through the app’s Safety Toolkit).
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Availability: In-app ticket support and the Uber Eats phone line are available 24/7.
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Timeline: Uber aims to resolve standard trip disputes and fare adjustments within 24 hours via the app. Complex investigations (e.g., driver misconduct or accidents) require a specialized Trust & Safety team review and take longer.
Level 2: Formal Corporate Escalation (Notice of Dispute)
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Who to contact: (Correction applied: The Bryant Street address is obsolete). If standard support is unsuccessful, Uber’s Terms of Use dictate you must send a formal written “Notice of Dispute” detailing your claim via certified mail to their corporate headquarters: Uber Technologies, Inc., Attn: Legal Department, 1725 3rd Street, San Francisco, CA 94158.
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(Note: Legal documents and subpoenas can also be served to their registered agent: CT Corporation System).
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Source Verification: Uber Terms of Use (Dispute Resolution)
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Timeline: Once received, Uber’s legal and executive customer relations teams have a standard informal resolution window to investigate and attempt to resolve the dispute before you can proceed to arbitration.
Level 3: Regulatory Authority (Government Ombudsman)
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Authority: Federal Trade Commission (FTC) for deceptive business practices, and your state/local Public Utilities Commission (PUC) or Taxi and Limousine Commission (TLC) for transportation and safety violations.
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Portal/Contact: File a consumer complaint online via the FTC at reportfraud.ftc.gov or search for your state’s PUC complaint portal.
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Source Verification: FTC Consumer Protection
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Timeline: You can file a complaint at any time after attempting to resolve the issue with Uber directly. Regulatory agencies will review your complaint to identify patterns of deceptive practices and may mediate on your behalf.
Level 4: Legal Action (Final Step)
- Pre-Litigation: Before pursuing legal action, carefully review the Uber Terms of Use. Uber strictly enforces a Mandatory Binding Arbitration clause, a Class Action Waiver, and a Delegation Clause for all U.S. consumer disputes.
- Court/Arbitration: If the informal resolution period (Level 2) fails, you may file a lawsuit in Small Claims Court for claims below your state’s limit (if the claim qualifies). If the dispute exceeds small claims limits, you are required to initiate Binding Arbitration through the American Arbitration Association (AAA) or JAMS, as mandated by your user agreement.
- Source Verification: Uber Terms of Use (Arbitration Agreement)
Community Action: Is Uber still ignoring your complaint? Reply below (do not share your passwords, full account numbers, or PINs), and our community will point you to the right AAA arbitration templates!