Verified: 7 August 2026 05:30 am IST
Industry: EdTech / Online Education
Jurisdiction: India
Primary Regulator: Department of Consumer Affairs (CCPA)
Important Safety Warning: Beware of the “Fake EdTech Refund Scam.” Scammers frequently buy ads on Google displaying fake Unacademy customer service helplines. This is a scam. Unacademy staff will never ask you to download a screen-sharing app (like AnyDesk) or ask for your UPI PIN to process a “refund” for a cancelled course.
Level 1: Customer Support (Initial Complaint)
How to complain: Do not search for random phone numbers online. Open the Unacademy Learner App or website, navigate to the ‘Help & Support’ section, and click on ‘Chat with us’ to log your initial ticket. You can also call their official national customer care helpline at +91-8585858585. You must ensure you receive a unique ticket or reference number.
Availability: The customer care helpline and chat operate daily.
Timeline: Standard resolution for technical issues or course access is typically within 3 to 5 business days.
Level 2: Internal Escalation (Consumer Grievance Desk)
Who to contact: If Level 1 fails to resolve your technical issue, or if you have a severe dispute regarding course curriculum or educator changes, you must escalate it internally. Write an email to the designated Consumer Grievance Desk at consumergrievance@unacademy.com, clearly stating your original Level 1 ticket number.
Timeline: Unacademy has a defined internal turnaround time of 10 days for a response at this level.
Level 3: Final Internal Escalation (UGRC)
Who to contact: If the Grievance Desk fails to resolve your issue to your satisfaction, you must escalate to the highest internal authority: the Unacademy Grievance Redressal Council (UGRC). Email your final appeal directly to UGRC, ensuring you attach all previous correspondence and ticket numbers.
Timeline: The UGRC has a defined turnaround time of 10 days to provide a final resolution.
Level 4: Regulatory Authority (National Consumer Helpline)
Authority: Department of Consumer Affairs (National Consumer Helpline).
Portal/Contact: If Unacademy’s UGRC rejects your claim, or the company fails to address a severe deficiency in service (like a drastically altered curriculum or missing educators), you have exhausted internal remedies. You must register your grievance on the National Consumer Helpline (NCH) by calling 1915 or visiting consumerhelpline.gov.in. Note that Unacademy has a strict “No Cancellation/No Refund” policy natively, so NCH mediation is critical if you are arguing a deficiency in service.
Level 5: Legal Action (Final Step)
Pre-Litigation: Ensure you have documented all correspondence, including the final rejection from the UGRC, to serve as evidence. Written legal notices must be sent via physical post (Registered Post AD) to their registered corporate headquarters: Sorting Hat Technologies Private Limited, No 11/1 & 12/1, 2nd Floor, Block B, Maruti Info-Tech Centre, Amarjyothi Layout, Intermediate Ring Road, Domlur, Bangalore, Karnataka – 560071.
Court/Arbitration: If pre-litigation fails, file a formal complaint for “Deficiency of Service” or “Unfair Trade Practices” against Sorting Hat Technologies Pvt. Ltd. You can file this case entirely online with the District Consumer Disputes Redressal Commission using the government’s unified e-Jagriti portal (e-jagriti.gov.in).
Community Action: Is Unacademy refusing to refund a subscription after your promised educator left, or did they fail to deliver physical study materials? Reply below (do not share your passwords, loan documents, or full billing details), and our community will point you to the right resources!