Verified: 6 June 2026 04:30 am IST
Industry: E-Commerce & Retail (Consumer Electronics)
Jurisdiction: India
Primary Regulator: Central Consumer Protection Authority (CCPA) / Department of Consumer Affairs
Important Safety Warning: Beware of the “Fake Courier & Refund Scam.” Scammers frequently buy ads on Google displaying fake Vijay Sales customer care numbers. This is a scam. Vijay Sales staff will never ask you to pay a “processing fee” for a refund, share your UPI PIN, or request you to download screen-sharing apps (like AnyDesk/RustDesk) to track a lost package or schedule an installation.
Level 1: Customer Support (Initial Complaint)
How to complain: Register your complaint (missing items, damaged electronics, refund delays, or delivery issues) directly via the Contact Us section on the Vijay Sales website vijaysales.com/contact-us. For online order assistance, you must email onlinesupport@vijaysales.com or call their dedicated online helpdesk at 8657773434. For issues specifically regarding your VS+ Extended Warranty, you must bypass the main desk and contact their warranty partner directly at help@onsite.co.in or call/WhatsApp 99205-99206.
Availability: The online order assistance desk and corporate office operate Monday to Saturday, from 10:00 AM to 7:00 PM IST.
Timeline: Vijay Sales aims to resolve most standard Level 1 shipping, installation, and refund queries within 3 to 7 business days, depending on whether it requires brand technician visits or logistics investigation.
Level 2: Internal Escalation (Corporate Office)
Who to contact: If Level 1 support fails, your refund is unjustly denied, or an installation technician damages your property, you must formally escalate. Because Vijay Sales does not publish a direct E-Commerce Grievance Officer email, you must escalate the matter to their central administrative tier. You must email your formal complaint to cs@vijaysales.com and onlinesupport@vijaysales.com simultaneously. You must also call their Corporate Administrative Office directly at 022-61711000. You must include your registered mobile number, Order/Invoice Number, and your Level 1 interaction history. Written legal notices can be sent to their Corporate Headquarters (VS House, Patel Estate Road, Haji Zahoor Qureshi Marg, Vaishali Nagar, Jogeshwari West, Mumbai, Maharashtra – 400102).
Timeline: By law, consumer disputes escalated formally must be acknowledged and prioritized to provide a reasoned resolution within 30 days from the date of receipt.
Level 3: Administrative Mediation (National Consumer Helpline)
Authority: There is no binding Retail Ombudsman in India. If the Vijay Sales corporate office rejects your claim, fails to refund your money, or ignores you for 30 days, your next step is administrative mediation through the Ministry of Consumer Affairs.
Portal/Contact: You must register your grievance against Vijay Sales on the Integrated Grievance Redress Mechanism (INGRAM) portal run by the National Consumer Helpline (NCH). You can file online at consumerhelpline.gov.in, via the UMANG app, or by calling the toll-free national helpline at 1915. The NCH will act as a mediator to pressure the company’s corporate team for a resolution.
Level 4: Legal Action (Final Step)
Pre-Litigation: If the NCH mediation fails, or Vijay Sales refuses to comply with a refund request for a counterfeit or defective high-value appliance, you have exhausted all administrative avenues. You must now prepare for formal litigation under the Consumer Protection Act, 2019.
Court/Arbitration: You must file a formal complaint with the appropriate Consumer Disputes Redressal Commission. For claims up to ₹50 Lakhs, you will file at the District Commission. You can file your case entirely online using the government’s unified e-Jagriti portal (e-jagriti.gov.in).
Timeline: You must file the consumer case within two years from the date the cause of action (the delivery of a defective product or the denial of a refund) occurred.
Community Action: Is Vijay Sales refusing to refund a defective television, or are you looking for the correct template to formally escalate an unhonored extended warranty claim to the Mumbai Corporate Office? Reply below (do not share your passwords, bank details, or your exact Order Numbers), and our community will point you to the right resources!