To file a complaint about online food delivery, restaurant, and delivery partner services of Grubhub including issues related to delayed online food orders, cancellation/refund, quality of food, restaurant partnership (payment, returns, and subscriptions), Grubhub premium subscriptions, driver partner (earnings, tips, and payment disputes), and other food aggregator service disputes, you can follow these steps and use the provided contact details:
Steps to file an online complaint:
- Visit the Grubhub website (grubhub.com) or mobile app.
- Navigate to the “Help” page from the menu.
- Click “Sign in” to login to your account.
- Select your current or past order and choose “Get Help” to open the live chat support feature.
- Provide a relevant category for your issue, such as billing, payments, refunds, or order status.
- Submit your complaint with an agent.
Finally, ask for the ticket/reference number from the customer service agent to track the status. Restaurant owners can visit the “Grubhub for restaurant” page to contact the restaurant partner support team.
To make a complaint about driver services, contact the driver support team of Grubhub.
If your complaint is about pricing or delivery times, refer to the “Grubhub Guarantee” section for information on how to file a claim. If your lodged complaints are not resolved by the customer service team, you can escalate it to the senior manager by requesting the representatives.
Approaching the Consumer Forum
If your complaint is still unresolved by Grubhub or your consumer rights are violated, you can approach your local state consumer protection authority. You can also lodge an online consumer complaint to the state Bureau of Consumer Protection Affairs of FTC with all relevant documents, including emails, receipts, and communication with Grubhub.
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