Verified: March 4, 2026 11:01 pm ET
Industry: Social Media Platform
Jurisdiction: United States
Primary Regulator: Federal Trade Commission (FTC) & State Attorneys General
Important Safety Warning: X CORP DOES NOT HAVE A CUSTOMER SERVICE PHONE NUMBER. Beware of fake customer service numbers on search engines. Only use official channels. Scammers frequently buy ads to promote fraudulent phone numbers. X staff will never ask for your account password, PIN, or remote access to your device.
Level 1: Customer Support (Initial Complaint)
-
How to complain: X has almost entirely eliminated human support teams. For all account issues (locked, hacked, suspended), you must use the automated self-service workflows in the X Help Center. If you pay for an X Premium subscription, you can attempt to escalate your issue by sending a Direct Message (DM) to their official @Premium or @XSupport verified handles on the platform.
-
Source Verification Note: X Help Center Contact Forms
-
Availability: General Help Center workflows are automated and available 24/7.
-
Timeline: Because support is heavily automated and understaffed, X can take anywhere from a few days to several months to review hacked account recoveries or suspension appeals.
Level 2: Formal Corporate Escalation (Notice of Dispute)
-
Who to contact: If standard support is unsuccessful and your account issue remains unresolved, X Corp’s Terms of Service dictate you must send a formal written “Notice of Dispute” detailing your claim via certified mail to their new corporate legal headquarters: X Corp., Attn: Legal Department, 865 FM-1209, Building 2, Bastrop, TX 78602.
-
Source Verification: X Terms of Service (Dispute Resolution)
-
Timeline: Once received, X Corp’s legal teams have a mandatory 60-day informal resolution window to investigate and attempt to resolve the dispute before you proceed to arbitration.
Level 3: Regulatory Authority (Government Ombudsman)
-
Authority: Federal Trade Commission (FTC) and your State Attorney General.
-
Portal/Contact: File a consumer complaint online via the FTC at reportfraud.ftc.gov or contact your State Attorney General’s consumer protection office.
-
Source Verification: FTC Consumer Protection
-
Timeline: You can file a complaint at any time after attempting to resolve the issue with X directly. Regulatory agencies will review your complaint to identify patterns of deceptive practices and may mediate on your behalf.
Level 4: Legal Action (Final Step)
- Pre-Litigation (Arbitration Opt-Out Loophole): Before pursuing legal action, carefully review the X Terms of Service. You have the legal right to opt out of their mandatory arbitration clause by mailing a written opt-out notice to the Bastrop, Texas legal address within 30 days of opening your account or agreeing to updated Terms of Service.
- Court/Arbitration: If you did not opt out, X Corp strictly enforces a Mandatory Binding Arbitration clause and a Class Action Waiver for all U.S. consumer disputes. If the 60-day informal resolution period (Level 2) fails, you may file a lawsuit in Small Claims Court for claims below your state’s limit (if the claim qualifies). If the dispute exceeds small claims limits, you are required to initiate Binding Arbitration through the American Arbitration Association (AAA) as mandated by your user agreement.
- Source Verification: X Terms of Service (Arbitration Agreement)
Community Action: Is X (Twitter) still ignoring your locked account or suspension appeal? Reply below (do not share your passwords, full account numbers, or PINs), and our community will point you to the right AAA arbitration templates!