Verified: 12 August 2026 05:30 am IST
Industry: Logistics, Courier & Supply Chain
Jurisdiction: India
Primary Regulator: Department of Consumer Affairs (CCPA)
Important Safety Warning: Beware of the “Failed Delivery Phishing Scam.” Scammers are currently circulating fake SMS messages claiming an Xpressbees package “failed to deliver due to an incomplete address” and asking you to click a link to pay a small ₹5 redelivery fee. This is a scam. Xpressbees does not require OTPs, personal credentials, or external payment links for address confirmation. Also, beware of fake customer care numbers found on Google search.
Level 1: Customer Support (Initial Complaint)
How to complain: Do not search for random phone numbers online. Open the Xpressbees website and navigate to xpressbees.com/contact-us to log your initial ticket using your AWB or Tracking ID. You can engage with their Chat-Bot (X Bee) to raise a dispute instantly. You can also email their central support desk at customercare@xpressbees.com. If you prefer to call, use their official customer care helpline at +91-020-4911-6100. You must ensure you receive a unique ticket or dispute reference number.
Availability: The automated support portal and Chat-Bot operate 24/7. Live customer care is generally available from 9:00 AM to 8:00 PM IST.
Timeline: Xpressbees’ Customer Support team typically aims for an initial resolution within 3 to 7 business days.
Level 2: Internal Escalation (Grievance Officer)
Who to contact: If Level 1 fails to resolve your issue (such as a package falsely marked “delivered” or severely damaged goods), you must escalate it internally. Write an email to the designated Grievance Officer. You must email your formal grievance, clearly stating your original Level 1 ticket number and AWB number, to grievance@xpressbees.com.
Timeline: Under the Consumer Protection (E-Commerce) Rules, 2020, the grievance desk must legally acknowledge your complaint within 48 hours and resolve it within one month from the date of receipt.
Level 3: Regulatory Authority (National Consumer Helpline)
Authority: Department of Consumer Affairs (National Consumer Helpline).
Portal/Contact: If Xpressbees’ Grievance Desk rejects your claim, or the company fails to address a severe deficiency in service (like losing a high-value shipment and refusing liability), you have exhausted internal remedies. You must register your grievance on the National Consumer Helpline (NCH) by calling 1915 or visiting consumerhelpline.gov.in.
Level 4: Legal Action (Final Step)
Pre-Litigation: Ensure you have documented all correspondence, including photos of damaged goods, the original invoice of the shipped item, and the final rejection from the Grievance Desk, to serve as evidence. Written legal notices must be sent via physical post (Registered Post AD) to their official registered corporate headquarters: Grievance Officer, Busybees Logistics Solutions Private Limited, Unit 1A & 501A, Building B-1, Cerebrum IT Park Kalyani Nagar, Vadgaonsheri, Pune, Maharashtra – 411014.
Court/Arbitration: If pre-litigation fails, file a formal complaint for “Deficiency of Service” against Busybees Logistics Solutions Private Limited. You can file this case entirely online with the District Consumer Disputes Redressal Commission using the government’s unified e-Jagriti portal (e-jagriti.gov.in).
Community Action: Is Xpressbees refusing to compensate you for a lost package, or did a delivery agent falsely mark your urgent document as “Delivered”? Reply below (do not share your passwords or full AWB tracking details), and our community will point you to the right resources!