Verified: 29 July 2026 05:30 am IST
Industry: Over-the-Top (OTT) Streaming Services
Jurisdiction: India
Primary Regulator: Ministry of Information and Broadcasting (MIB) & CCPA
Important Safety Warning: Beware of the “Fake Subscription Support Scam.” Scammers frequently buy ads on Google displaying fake ZEE5 customer service helplines. This is a scam. ZEE5 staff will never ask you to download a screen-sharing app, ask for your UPI PIN to process a “refund,” or ask for your account password.
Level 1: Customer Support (Initial Complaint)
How to complain: Do not search for random phone numbers online. Open the ZEE5 App and navigate to the Help Center section (helpcenter.zee5.com). From there, you can submit an online ticket for technical, billing, or subscription issues. You can also email their central support desk at support.in@zee5.com. You must ensure you receive a unique ticket or reference number.
Availability: In-app chat, email, and the phone helpline operate daily from 9:00 AM to 9:00 PM IST.
Timeline: Standard resolution for billing, login, or streaming issues is typically within 48 to 72 hours.
Level 2: Internal Escalation (Tier 1 - Content Grievance Officer)
Who to contact: If Level 1 fails, or if your complaint is specifically about inappropriate content, classification errors, or age rating violations, you must escalate under Tier 1 of the Information Technology Rules, 2021. You must register your formal grievance via the official ZEE5 Content Grievance Portal at zee.com/content-grievance-redressal/. For general privacy and data grievances, you can email the Data Protection Officer at dpo@zee.com. Written legal notices must be sent via physical post to their corporate headquarters: Grievance Officer, Zee Entertainment Enterprises Ltd., 18th Floor, A Wing, Marathon Futurex, N. M. Joshi Marg, Lower Parel, Mumbai, Maharashtra – 400013.
Timeline: Under the IT Rules 2021, the Grievance Officer must legally acknowledge your complaint within 24 hours and dispose of the complaint within 15 days from the date of receipt.
Level 3: Self-Regulatory Body (Tier 2 - DPCGC)
Who to contact: If ZEE5’s Grievance Officer fails to resolve your content grievance within 15 days, or you are unhappy with the resolution, you must escalate to Tier 2 before approaching the government. ZEE5 is a member of the Digital Publisher Content Grievances Council (DPCGC), an independent self-regulatory body recognized by the MIB. You must email your appeal to the DPCGC grievance board at grievance@dpcgc.org.
Timeline: The DPCGC Grievance Redressal Board will review the publisher’s decision and issue a binding ruling within 15 days.
Level 4: Regulatory Authority (Tier 3 - Ministry of Information and Broadcasting)
Authority: Ministry of Information and Broadcasting (MIB) - Digital Media Division.
Portal/Contact: If the DPCGC (Level 3) also rejects your content complaint, you can finally escalate it to the central government’s oversight mechanism through the official MIB portal at mib.gov.in.
Level 5: Legal Action for Refunds & Service Issues (Final Step)
Pre-Litigation: The MIB and DPCGC handle content disputes. If your dispute is financial—such as a double-charged premium subscription, an unissued refund, or an account hack that customer care refuses to fix—you must register your grievance on the National Consumer Helpline (NCH) by calling 1915 or visiting consumerhelpline.gov.in.
Court/Arbitration: If pre-litigation fails, file a formal complaint for “Deficiency of Service” against Zee Entertainment Enterprises Ltd. You can file this case entirely online with the District Consumer Disputes Redressal Commission using the government’s unified e-Jagriti portal (e-jagriti.gov.in).
Community Action: Is ZEE5 refusing to refund a double-charged subscription, or are you looking for the correct template to formally escalate a content dispute to the DPCGC? Reply below (do not share your passwords or full billing details), and our community will point you to the right resources!