Verified: 14 July 2026 04:30 am IST
Industry: Stock Broking & Financial Services (Depository Participant)
Jurisdiction: India
Primary Regulator: Securities and Exchange Board of India (SEBI)
Important Safety Warning: Beware of the “Fake Support & Screen Share Scam.” Scammers frequently buy ads on Google displaying fake Zerodha customer service helplines. This is a scam. Zerodha staff will never ask you to pay a “processing fee” to unlock your trading account, share your Kite PIN, request an OTP/TOTP, or ask you to download third-party screen-sharing apps (like AnyDesk/RustDesk) to troubleshoot a failed trade.
Level 1: Customer Support (Initial Complaint)
How to complain: Register your complaint (failed trades, margin issues, fund withdrawal delays, or account blocks) directly by creating a ticket on the Zerodha Support Portal (support.zerodha.com). You can also call their official support desk at 080-47181888 or 080-47181999. You must ensure you receive a unique “Ticket Number” - without this number, your complaint does not legally exist in the regulatory system.
Availability: Phone support operates Monday to Friday, 8:30 AM to 5:00 PM. Ticket support via the portal is available 24x7.
Timeline: Zerodha aims to acknowledge complaints within 3 working days and resolve Level 1 issues within a few business days, though the absolute regulatory maximum before external escalation is 30 days.
Level 2: Internal Escalation (Head of Customer Care & Head of Compliance)
Who to contact: If Level 1 support fails, your funds remain blocked, or you suffer losses due to a platform technical glitch, you must escalate through Zerodha’s designated matrix. First, escalate your Ticket Number to the Head of Customer Care. If unresolved, you must escalate to the Head of Compliance. Written legal notices must be sent via physical post to their corporate headquarters (Zerodha Broking Limited, #153/154, 4th Cross, J.P Nagar 4th Phase, Opp. Clarence Public School, Bengaluru, Karnataka – 560078).
Timeline: The internal compliance team must review the escalation and provide a reasoned resolution within the overall 30-day corporate resolution window.
Level 3: Administrative Mediation (SEBI SCORES 2.0 & Stock Exchanges)
Authority: If Zerodha’s compliance team rejects your claim, or 30 days have passed since your initial Level 1 complaint without a resolution, you have exhausted internal remedies. Your next step is administrative intervention through the SEBI Complaint Redress System (SCORES 2.0) or the respective stock exchange (NSE, BSE, or MCX).
Portal/Contact: File your formal grievance online at the upgraded SEBI portal: scores.sebi.gov.in. Alternatively, you can lodge the complaint directly with the Investor Grievance Redressal Mechanism of the specific exchange where the failed trade occurred (e.g., NSE’s NICE Plus portal). Ensure you quote your original Zerodha Ticket Number.
Level 4: Arbitration & Legal Action (SMART ODR)
Pre-Litigation & Arbitration: If administrative mediation fails, or the broker refuses to comply with an exchange directive regarding financial compensation for a technical glitch or unauthorized trade, you must initiate formal dispute resolution. Under SEBI regulations, you must file for conciliation and arbitration through the unified SMART ODR portal (smartodr.in).
Court/Arbitration: The SMART ODR platform will appoint an independent conciliator, and if that fails, an arbitrator to issue a legally binding award. If you wish to challenge an arbitration award, or for matters falling outside SEBI’s strict purview, you may subsequently approach the appropriate courts or file a case using the government’s unified e-Jagriti portal (e-jagriti.gov.in). You can also use the National Consumer Helpline (NCH) at 1915 for pre-litigation counseling.
Timeline: You must file the arbitration claim within the limitation period prescribed under the Limitation Act (generally three years from the date the cause of action occurred).
Community Action: Is Zerodha refusing to compensate you for losses caused by Kite platform downtime, or are you looking for the correct template to formally escalate an unauthorized trade to the Bengaluru Head of Compliance? Reply below (do not share your passwords, bank details, or your exact Client IDs), and our community will point you to the right resources!