Complain against driver of MH-01EM 3149,dtd 29/09/2025 17.41 hours

[Praveen_Singh]

This is to bring to your kind attention that drive on duty in bus no MH 01-EM 3149 was over taking from left at the junction of Haji Ali single damaged my car from front bumper and took off without stopping means started running he was stopped at the costel road flyover and was ask that why did he did that, instead of apologising he started cursing me
Please check the photos

[complainthub]

Dear @Praveen_Singh

We’re sorry to hear about your experience with bus MH 01-EM 3149. To report this serious traffic violation and driver misconduct, file a complaint with BEST Undertaking at transport@bestundertaking.com or call 1800227550 with the incident details, photos, date, and time.

@complainthub

In case of emergency & accidents, call to the traffic/bus control room at +912224137937 or +912224146262. For other complaints, contact here:

Support	Helpline Number
Refund of Passenger Balance	+912224183360, +912224157179
Accident and Claim	+912223087393
Lost Property Claims	+912224128596

Steps to file an online complaint:

• Visit the official BEST website
• Navigate to the ‘Customer Service’ section to open the online complaint form.
• Fill out the complaint form with the required details including bus number, bus route, or service number.

Escalation to Head Office:

If your complaint requires further attention or you wish to escalate the matter, you can reach out to the Deputy Public Relations Officer, at +912222799395 or +912222799396. Alternatively, you can send an email to probestundertaking@gmail.com detailing the issue and your previous attempts to resolve it.

Further, you can write a complaint letter to the Appellate Authority or Managing Director of BEST at:

• Address: Appellate Authority, Brihanmumbai Electric Supply & Transport Undertaking, BEST Bhavan Colaba Causeway, Shahid Bhagat Singh, BEST Marg, Marg, Colaba, Mumbai, Maharashtra 400001.

You should also lodge a police complaint at the nearest traffic police station or via Mumbai Traffic Police portal for legal action.

If still need help, reply to us.