Dear @Praveen_Singh
We’re sorry to hear about your experience with bus MH 01-EM 3149. To report this serious traffic violation and driver misconduct, file a complaint with BEST Undertaking at transport@bestundertaking.com or call 1800227550 with the incident details, photos, date, and time.
In case of emergency & accidents, call to the traffic/bus control room at +912224137937 or +912224146262. For other complaints, contact here:
Support
Helpline Number
Refund of Passenger Balance
+912224183360, +912224157179
Accident and Claim
+912223087393
Lost Property Claims
+912224128596
Steps to file an online complaint:
Visit the official BEST website
Navigate to the ‘Customer Service ’ section to open the online complaint form.
Fill out the complaint form with the required details including bus number, bus route, or service number.
Escalation to Head Office:
If your complaint requires further attention or you wish to escalate the matter, you can reach out to the Deputy Public Relations Officer, at +912222799395 or +912222799396 . Alternatively, you can send an email to probestundertaking@gmail.com detailing the issue and your previous attempts to resolve it.
Further, you can write a complaint letter to the Appellate Authority or Managing Director of BEST at:
Address : Appellate Authority, Brihanmumbai Electric Supply & Transport Undertaking, BEST Bhavan Colaba Causeway, Shahid Bhagat Singh, BEST Marg, Marg, Colaba, Mumbai, Maharashtra 400001.
You should also lodge a police complaint at the nearest traffic police station or via Mumbai Traffic Police portal
If still need help, reply to us.