Damaged Lifelong Kettle delivered by Swiggy Instamart

[Anita_Babu_N]

This morning, I purchased an electric kettle , say about ten minutes ago for Rs.500/- from Swiggy Instamart. It’s on button is damaged. Whom should I approach to get a replacement? The brand name of the product is Lifelong. I find this wierd that in time of trouble you guys expect me to use at least 200 words. Am i supposed to use cuss words? You guys are just making me more angry

[complainthub]

Dear @Anita_Babu_N

Sorry to hear about the damaged electric kettle you received from Swiggy Instamart. To request a replacement, open the Swiggy app, go to “Help” under your order, and select “Item was damaged” to raise a support ticket. You can also contact Swiggy customer care via in-app chat or email support@swiggy.in. If not resolved, escalate it to the National Consumer Helpline (NCH).

@complainthub

• Online: You can file a complaint online through the Swiggy app (live chat support) or website (Help & Support - swiggy.com).

While filing your complaint, provide this information:

• Order ID (if applicable)
• Subject of the complaint
• Detailed description of the issue
• Supporting evidence (e.g., screenshots, invoices)

2. Escalation to Grievance Officer:

If your complaint is not resolved to your satisfaction at Level 1, escalate it to the Grievance Officer with reference/ticket ID of the previous complaint. The contact details are:

• Phone Number: +918068422422
• Email: support@swiggy.in, grievances@Swiggy.in
• Address: Grievance Officer – Bundl Technologies Private Limited, Reg Office: Tower 5I&5J, Embassy Tech Village Rd, Bengaluru, Karnataka 560103.

If still need help, reply to us.