If you have a complaint about Swiggy such as online food order, cancellation, refund, quality of food, or other concerns, follow this grievance redressal mechanism to raise your complaints:
1. Contact Customer Care
- Customer Care Number: Call the customer service number +918067466729 (for order cancellation)
- Email: Send your complaints by email at support@swiggy.in or support.officeperks@swiggy.in (for discount voucher issues)
- WhatsApp: Message +918068422430 (for delivery partner issues)
- Online: You can file a complaint online through the Swiggy app (live chat support) or website (Help & Support - swiggy.com).
While filing your complaint, provide this information:
- Order ID (if applicable)
- Subject of the complaint
- Detailed description of the issue
- Supporting evidence (e.g., screenshots, invoices)
2. Escalation to Grievance Officer:
If your complaint is not resolved to your satisfaction at Level 1, escalate it to the Grievance Officer with reference/ticket ID of the previous complaint. The contact details are:
- Phone Number: +918068422422
- Email: support@swiggy.in, grievances@Swiggy.in
- Address: Grievance Officer – Bundl Technologies Private Limited, Reg Office: Tower 5I&5J, Embassy Tech Village Rd, Bengaluru, Karnataka 560103.
3. Approaching Consumer Forum:
If you are not satisfied with the resolution provided by Swiggy, you can escalate your informal complaint to the National Consumer Helpline (NCH) or appeal to the Consumer Disputes Redressal Commission (known as consumer court).
Initially, try to resolve the issue directly with Swiggy through their internal arbitration process.
For legal disputes, send a written legal notice to Swiggy’s legal head office at legal@swiggy.in. To report intellectual property rights or privacy violations, email brand-protection@swiggy.in.
Tips
- Be aware of scams and do not share your personal or banking information with anyone claiming to be from Swiggy.
- Use only the official Swiggy app or website for support.
- You can also complain to the Food Safety and Standards Authority of India (FSSAI) if you have concerns about the quality of food delivered by Swiggy.
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