Ever had a dining experience or a food product that left a bad taste in your mouth (literally) with negative health effects? Maybe your order was wrong, the food looked suspect, or worse, you think it made you sick! Don’t worry, you have options to voice your concerns!
Level 1: Talking it Out (Minor Issues)
Did your delivery arrive late 
, or was your pizza missing those extra toppings you paid for? A friendly chat with the restaurant manager or product company can often resolve these minor hiccups. Politely explain the situation, and hopefully, they’ll rectify it with a sincere apology and a solution that makes you happy.
Level 2: Taking Action (Serious Concerns)
Encountered something more concerning, like expired food items or a grimy kitchen? Time to get serious! The Food Safety and Standards Authority of India (FSSAI) is your regulatory authority for safe eats ️. Here’s how to file a formal complaint:
Online Food Complaint:
- Head to the FSSAI website (https://www.fssai.gov.in/) and register.
- Read process: File Online Complaint to Food Safety and Standards Authority of India (complainthub.in)
- Once you’re in, you can file a detailed complaint with all the juicy details (pun intended, or not )
- Don’t forget to upload photos as evidence (receipts and medical reports, if applicable, are helpful too!).
Call FSSAI Helpline:
- Feeling less tech-savvy? No sweat! Dial the helpline number 1800112100 and a helpful FSSAI representative will take your complaint over the phone.
Visit Nearest Office:
Feeling old-school? You can always visit your local FSSAI office and file the complaint in person! Just walk in, explain the situation, and they’ll guide you through the process.
Remember:
- Evidence: Those photos of questionable food are crucial!
- Specificity is Key: The clearer you are about the date, time, location, and details of the issue, the better. ️♀️
- Keep Records: Save copies of your complaint and any communication for future reference.
Not Sure Where to Start? The National Consumer Helpline (https://consumerhelpline.gov.in/) can point you in the right direction depending on your specific concern.
For more information about the consumer helpline: File a Complaint Online to NCH, Dept. of Consumer Affairs (complainthub.in)