How can I complain about online orders of JioMart?

To file complaints about online grocery/e-commerce shopping services of JioMart for issues with orders, delivery, subscriptions, or payments, follow this guideline and use the provided helplines & contact details of the customer service teams of JioMart:

JioMart Customer Support:

  • Customer Care Number: Call the toll-free number 18008901222. For complaints related to Reliance Smart, use helpline number 18008910001 or 18001027382

  • WhatsApp: Message on +917000370003

  • Email: Send an email to or (for Smart Bazaar)

  • Online Complaint Form: For faster redressal, submit your complaint online through JioMart’s complaint form or chat with customer service on the JioMart app.

Finally, note down the reference/ticket ID to track status. If not resolved, escalate your complaints to the Customer Service Head at with details of your issue and expected resolution.

Escalation to Grievance Officer:

If your complaints are not resolved by the CS Head or customer support team, further escalate it to the Grievance Officer. Provide all relevant details in your email for a thorough review. With the ticket ID of the previous complaint, send the complaint by email or post to:

Approaching Consumer Forum:

If still dissatisfied or your consumer rights are violated by JioMart, file an informal consumer complaint to the National Consumer Helpline (NCH). For compensation claims, file a formal complaint with the NCDRC or opt for internal arbitration with JioMart.

:tipping_hand_man:t5: Tips: For complaints about the quality of foods sold by JioMart and its partnered retailers, file your complaints to the Food Safety and Standards Authority of India (FSSAI).

Still, have a question? :thinking: Ask by replying to us. :point_down:t5: We will help you to resolve it.

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