To file complaints about online grocery/e-commerce shopping services of JioMart for issues with orders, delivery, subscriptions, or payments, follow this guideline and use the provided helplines & contact details of the customer service teams of JioMart:
JioMart Customer Support:
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Customer Care Number: Call the toll-free number 18008901222. For complaints related to Reliance Smart, use helpline number 18008910001 or 18001027382
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WhatsApp: Message on +917000370003
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Email: Send an email to cs@jiomart.com or customerservice@ril.com (for Smart Bazaar)
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Online Complaint Form: For faster redressal, submit your complaint online through JioMart’s complaint form or chat with customer service on the JioMart app.
Finally, note down the reference/ticket ID to track status. If not resolved, escalate your complaints to the Customer Service Head at cshead@jiomart.com with details of your issue and expected resolution.
Escalation to Grievance Officer:
If your complaints are not resolved by the CS Head or customer support team, further escalate it to the Grievance Officer. Provide all relevant details in your email for a thorough review. With the ticket ID of the previous complaint, send the complaint by email or post to:
- Email: grievanceofficer@jiomart.com or nodalofficer@jiomart.com
- Address: Reg. Office: Reliance Retail Limited, 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai – 400002, Maharashtra.
Approaching Consumer Forum:
If still dissatisfied or your consumer rights are violated by JioMart, file an informal consumer complaint to the National Consumer Helpline (NCH). For compensation claims, file a formal complaint with the NCDRC or opt for internal arbitration with JioMart.
Tips: For complaints about the quality of foods sold by JioMart and its partnered retailers, file your complaints to the Food Safety and Standards Authority of India (FSSAI).
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