Where to file a complaint about Jio services?

Telecom
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Jio customers may face problems with network connectivity, billing discrepancies, poor customer service, issues with JioFiber installations, or difficulties with mobile or broadband functionality. To resolve any issues with Jio services, you can use these three-tiered grievance redressal mechanisms:

Jio customer service
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Level 1: Customer Care, Jio

Start by reaching out to Jio’s Customer Support through one of the following methods:

Toll-free Customer Care Numbers:

  • General inquiries: 198 or 199
  • Recharge and data: 1991
  • Mobile: 1860-893-3333
  • JioFiber: 1800-896-9999

WhatsApp:

  • Mobile services: +917000770007
  • JioFiber services: +917000570005

Email:

  • Access the email form on Jio’s official website.

Contacting Jio Support
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:vibration_mode: Jio Cares Helplines: Available for various services including international roaming, device care, online shopping, and Jio Payments Bank. Make sure to provide your Jio Customer ID or registered phone number, details of your concern, and a comprehensive description of the issue.

Level 2: Nodal Authority

If your issue is not resolved satisfactorily at Level 1, you may escalate it to Jio’s Nodal Appellate Authority:

  • Form Submission: Download and complete a Grievance Form or file an appeal online to the Jio Nodal Officer.

  • Phone Number: Contact the Customer Executive at 18008893999, providing your previous reference number for continuity.

  • Email: Send a detailed description of your issue, along with any relevant documents, to the Jio Appellate Authority.

Level 3: Further Escalation

For complaints that remain unresolved, consider escalating further to:

  • Telecom Regulatory Authority of India (TRAI)

  • National Consumer Dispute Redressal Commission (NCDRC)

  • Consumer Protection Authority: Start mediation or, if necessary, legal proceedings.

:person_tipping_hand:t6: Note: For filing a consumer complaint with consumer commission, know, what documents will be needed.

Record Keeping:

You should maintain records of all communications, including reference numbers, which will aid in tracking and any potential escalation.

For more specific contact details of regional appellate authorities, please visit the Jio Appellate Authority section on their website.

Need more help? Read, Jio Help: Filing a Complaint Online to Jio Nodal Authority

Still, have questions? :thinking: Ask by replying below. :point_down:t5: We will surely try to help you.

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I am writing to express my extreme dissatisfaction with the complete failure of my internet connection at my address, plot-1603/2704,kalinga nagar k3 ,paikarypur,Bhubaneswar ,odisha. The internet service has been completely unavailable since 21st april to till date and has been a major disruption to my work from office and daily activities.
I have already attempted the following troubleshooting steps: rebooting the modem, restarting the router, checking the cables. These efforts have not resolved the issue, and I remain without internet access and also have raised multiple service request from 21st april Request id-SR00002C6B2X, 25th april Request id - SR00002C1EK4 ,7th may Request id- SR00002d3RZH, 13th may Request id- SR00002DFQQ9 which remains unsolved.
This lack of service is a significant inconvenience, as I rely on a reliable internet connection for working from office, accessing educational resources
I request that you take immediate action to restore my internet service and investigate the cause of this outage. I expect a prompt resolution to this matter and request that a technician be sent to diagnose and fix the problem.
I look forward to hearing from you soon and receiving a prompt resolution to this issue.

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Dear @Rajeeb6830

If your issue is not resolved by the Jio support, you may lodge a complaint with the Nodal Officer. Follow this instruction: