Where to file a complaint about Jio services?

Jio customers may face problems with network connectivity, billing discrepancies, poor customer service, issues with JioFiber installations, or difficulties with mobile or broadband functionality. To resolve any issues with Jio services, you can use these three-tiered grievance redressal mechanisms:

Level 1: Customer Care, Jio

Start by reaching out to Jio’s Customer Support through one of the following methods:

Toll-free Customer Care Numbers:

  • General inquiries: 198 or 199
  • Recharge and data: 1991
  • Mobile: 1860-893-3333
  • JioFiber: 1800-896-9999


  • Mobile services: +917000770007
  • JioFiber services: +917000570005


  • Access the email form on Jio’s official website.

:vibration_mode: Jio Cares Helplines: Available for various services including international roaming, device care, online shopping, and Jio Payments Bank. Make sure to provide your Jio Customer ID or registered phone number, details of your concern, and a comprehensive description of the issue.

Level 2: Nodal Authority

If your issue is not resolved satisfactorily at Level 1, you may escalate it to Jio’s Nodal Appellate Authority:

  • Form Submission: Download and complete a Grievance Form or file an appeal online to the Jio Nodal Officer.

  • Phone Number: Contact the Customer Executive at 18008893999, providing your previous reference number for continuity.

  • Email: Send a detailed description of your issue, along with any relevant documents, to the Jio Appellate Authority.

Level 3: Further Escalation

For complaints that remain unresolved, consider escalating further to:

  • Telecom Regulatory Authority of India (TRAI)

  • National Consumer Dispute Redressal Commission (NCDRC)

  • Consumer Protection Authority: Start mediation or, if necessary, legal proceedings.

:person_tipping_hand:t6: Note: For filing a consumer complaint with consumer commission, know, what documents will be needed.

Record Keeping:

You should maintain records of all communications, including reference numbers, which will aid in tracking and any potential escalation.

For more specific contact details of regional appellate authorities, please visit the Jio Appellate Authority section on their website.

Need more help? Read, Jio Help: Filing a Complaint Online to Jio Nodal Authority

Still, have questions? :thinking: Ask by replying below. :point_down:t5: We will surely try to help you.