I am writing to express my dissatisfaction regarding the Jio connection I took on 6th May. Since the day of installation, there has been no network connectivity whatsoever. My reg mobile number and address- salempur, Surajgraha, dist-lakhisarai, bihar, 811106.
Despite raising multiple complaints and calling customer care several times, the issue remains unresolved. I have also tried contacting the local Jio staff, but unfortunately, no help has been provided so far.
Moreover, I recently found out that everyone in my neighborhood received this connection free of cost under the Freedom Plan offer, whereas I was charged ₹1100.
This experience has been extremely frustrating and disappointing. I request you to either resolve the network issue immediately or initiate a full refund of the amount charged.
Please treat this matter as urgent and respond at the earliest.
Dear @Raushan_Ravi
To resolve your Jio network issue and refund concern, contact Jio customer care at 198 or email care@jio.com with your complaint details and payment proof. You can also escalate the issue by lodging a grievance to the Nodal Officer.