Unresolved Relocation Request and Service Disruption

[Sanju_Thakur]

I am writing to express my deep dissatisfaction with the handling of my relocation request for Jio Fiber services associated with Fixed Line. The relocation request was raised 10 days ago, and despite

[complainthub]

Dear @Sanju_Thakur

To resolve the 10-day delay in your Jio Fiber Fixed Line relocation, call 1800-896-9999 or use the MyJio app with your relocation request ID. Ask for a firm completion date; relocations typically finish within 72 hours.

@complainthub

Email:

• Access the email form on Jio’s official website.

Jio Cares Helplines: Available for various services including international roaming, device care, online shopping, and Jio Payments Bank. Make sure to provide your Jio Customer ID or registered phone number, details of your concern, and a comprehensive description of the issue.

Level 2: Nodal Authority

If your issue is not resolved satisfactorily at Level 1, you may escalate it to Jio’s Nodal Appellate Authority:

• Form Submission: Download and complete a Grievance Form or file an appeal online to the Jio Nodal Officer.
• Phone Number: Contact the Customer Executive at 18008893999, providing your previous reference number for continuity.
• Email: Send a detailed description of your issue, along with any relevant documents, to the Jio Appellate Authority.

Level 3: Further Escalation

For complaints that remain unresolved, consider escalating further to:

• Telecom Regulatory Authority of India (TRAI)
• National Consumer Dispute Redressal Commission (NCDRC)
• Consumer Protection Authority: Start mediation or, if necessary, legal proceedings.

Note: For filing a consumer complaint with consumer commission, know, what documents will be needed.

If no update by that date, email with full details and your request ID, or lodge at the National Consumer Helpline portal. You can also visit your nearest Jio Store with ID and address proof for an on-spot update.
If still need help, reply to us.