Want to complaint against Jio Fiber, already have recharge, but our connection suspended

[choton_ghosh]

[complainthub]

Dear @choton_ghosh

To resolve your complaint about Jio Fiber suspension despite an active recharge, contact Jio customer care at 1800-896-9999 or raise a service request via the MyJio app under the “JioCare” section. Share your registered number and transaction ID for faster resolution. If the issue is not resolved promptly, escalate it through the Jio grievance officer listed at Jio Grievance Redressal.

@complainthub

• Access the email form on Jio’s official website.

Jio Cares Helplines: Available for various services including international roaming, device care, online shopping, and Jio Payments Bank. Make sure to provide your Jio Customer ID or registered phone number, details of your concern, and a comprehensive description of the issue.

Level 2: Nodal Authority

If your issue is not resolved satisfactorily at Level 1, you may escalate it to Jio’s Nodal Appellate Authority:

• Form Submission: Download and complete a Grievance Form or file an appeal online to the Jio Nodal Officer.
• Phone Number: Contact the Customer Executive at 18008893999, providing your previous reference number for continuity.
• Email: Send a detailed description of your issue, along with any relevant documents, to the Jio Appellate Authority.

If still need help, reply to us.