The National Consumer Helpline (NCH) portal, also known as INGRAM, acts as an informal facilitator to register your grievance and doesn’t function as a court itself (Consumer Forum).
However, to strengthen your case, NCH recommends including the following documents when filing your complaint against a company or its products/services:
Proof of Purchase:
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Copies of bills, receipts, or invoices for the product or service in question.
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Bank statements reflecting the transaction, if applicable.
Copies of any warranty or contract documents.
Evidence of the Problem:
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Clear photographs or video recordings depicting any product damage or malfunction.
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Estimates for repairs, if you’ve sought them.
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Medical reports documenting any injuries sustained due to the faulty product/service (if relevant).
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Copies of email exchanges, letters, or call logs with the seller showcasing your attempts to resolve the issue.
Consumer Details:
- A copy of your government-issued ID as proof of identity.
- A document verifying your address.
While not mandatory, you may also include:
A copy of the notice you sent to the seller outlining the problem (if applicable).
A notarized affidavit depending on your specific case (consult a lawyer for guidance on this).
- For lodging your complaint online to NCH, visit the link: https://consumerhelpline.gov.in/
Please Note:
Submit scanned copies of all documents while filing your complaint on the NCH (INGRAM) portal.
For a formal consumer complaint and definitive requirements, you may consult from a lawyer to file an appeal to the Consumer Disputes Redressal Commission (CDRC) at the National, State, or District levels.
Additional Resources:
You can find more information on consumer rights and grievance redressal on the Department of Consumer Affairs website: https://consumeraffairs.nic.in/
Have any queries regarding consumer complaints? Reply below with your question or suggestion.