Dear @Reddy1
You have made multiple return attempts for a damaged ghee product, but Swiggy has canceled them, and a delivery agent has not returned your item. Since Swiggy is refusing a refund despite your proof, escalate the issue by emailing support@swiggy.in with your complaint ID, video footage, and a demand for a resolution.
If unresolved, file a complaint on the National Consumer Helpline (https://consumerhelpline.gov.in/) or the consumer court portal for legal action.
If still need help, reply to us.