I ordered a 30-piece egg crate from Swiggy Instamart (Order ID: 210782488237184) on 6th July 2025, and the product delivered contained live insects/worms inside the eggs – clearly a case of contaminated and unsafe food.
Despite raising the issue through chat support with photos, Swiggy only processed a ₹201 refund and later insulted me with a ₹50 coupon – as if this was a minor inconvenience.
This is a serious health risk, not a service delay. Swiggy failed to take any strong action against the vendor or offer accountability.
I have already filed a complaint with FSSAI and am preparing to file a Consumer Court
This is not just about my case – it’s about protecting other consumers from such negligence. I urge the community to support and demand accountability from Swiggy.
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Dear @Tinku_Bhati
To address the serious contamination of live insects in your 30-piece egg crate from Swiggy Instamart (Order ID: 210782488237184 on July 6, 2025), immediately escalate by emailing Swiggy’s grievance cell and copying support@swiggy.in, attaching your photos and FSSAI complaint reference. Call Swiggy’s helpline and insist on vendor accountability plus a full refund.
You may also file a complaint with the consumer forum or the National Consumer Helpline (NCH) and send a legal notice under the Consumer Protection Act.
If still need help, reply to us.
Thank you for your prompt response.
I’ve already emailed Swiggy’s grievance team and support@swiggy.in yesterday regarding the issue.
Attached is the proof of the email sent, along with the order details and complaint description. I’ve also mentioned that I am ready to escalate the matter to FSSAI if no resolution is provided.
Waiting for their update.
If the case is not resolved within 7 days, you should also file a consumer complaint with the National Consumer Helpline (NCH) including the necessary details and responses from respective authorities.
