Swiggy Instamart Wrong item delivered Refund issue harrasment

Retail & E-Commerce
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It’s been 6 hours I am trying to get my refund for my order Noise Aura earbuds cost me 1462. 2 delivery partners came to pick up the package but only took photos and left without collecting it saying Swiggy company is rejecting it. When will they process the refund and take back this incorrect item? This is taking far too long. Take action and give my refund or I will post these things online.

A pair of lavender wireless earbuds sits in their open charging case inside a white box. (Captioned by AI)
A pair of lavender wireless earbuds sits in their open charging case inside a white box. (Captioned by AI)1920×1446 87.1 KB

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Dear @Aanchal_Gupta Ji,

You are facing an unacceptable delay in your refund request for the Noise Aura earbuds worth ₹1462. Despite two pickup attempts, the delivery agents left without collecting the item, citing that Swiggy rejected the return. Here’s how to resolve this:

  1. Contact Swiggy Support: You can email to support@swiggy.in to share your order details and failed pickup attempts. Request a written explanation for the rejection.
  2. Escalate to Swiggy’s Grievance Officer: Email all details, including order number, photos, and pickup dates. For this, follow these instructions:
  1. File a Consumer Complaint: If unresolved, approach the Consumer Disputes Redressal Commission under Section 35 of the Consumer Protection Act, 2019. You can lodge an online consumer complaint with the National Consumer Helpline (NCH)

If still need help, reply to us.