Sir, if i purchased something from ahmedabad and i am at dehradun and the items sent by deodap ahmedabad are found missing or broken and i ask for replacement or return the company says there is no return or exchange policy. So what options do i have as a consumer
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Dear @RAJIV_DAHIYA
If you purchased something from the DeoDap store in Ahmedabad and you are in Dehradun, and the items sent by the company are found missing or broken, you have the right to request a replacement or return.
To lodge your complaint, you can call the DeoDap customer care number +919638666602 or email care@deodap.com.
If the company denies your request, you can file an informal consumer complaint with the National Consumer Helpline (NCH). The NCH is a government-run service that helps consumers resolve complaints against businesses.
Remember to keep all documentation related to your purchase, including the order confirmation, tracking information, and any communication with the company.