y customer ka amount stuck ho jata he ye Amazon ki service he
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Dear @abhinav_singh
If you have complaints about the rejection of your returned product by Amazon or its seller even after adhering to the return policy regarding pickup, follow these instructions to raise your complaint:
- First, contact Amazon’s customer service team (amazon.in) to explain the situation. With your order details, ask them to honour their return policy, including the pickup timeframe. Give Amazon a specific timeframe (e.g., 24-48 hours) to resolve the issue.
In India, you can also escalate your complaint with the grievance officer of Amazon by emailing grievance-officer@amazon.in.
For more help, read: How can I lodge online shopping complaints about Amazon?
- If the issue isn’t resolved within your deadline, file an informal complaint with the National Consumer Helpline (NCH). They can assist you in resolving the matter with Amazon.
While lodging your complaint with NCH, provide all documentation, including emails, chat logs, and any other communication with Amazon.
Still, need help? Ask by reply to me. 