How can I lodge online shopping complaints about Amazon?

Retail & E-Commerce
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If you are facing problems with online shopping (for example, late deliveries, damaged goods, or packages not delivered, counterfeit goods, payment problems (including unauthorized transactions, subscription and membership, or refunds), or fake review), file a complaint against Amazon. These can be the easiest actions that you can take:

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Amazon Customer Care:

  • Customer Care Contact: Call to Amazon’s customer care via the toll-free number 180030009009 for general inquiries or 18662161072 for AmazonBasics devices. For Amazon Prime Now, use 18882804331.

  • Email: Send an email to cs-reply@amazon.com or support@amazon.com detailing your issue with the product or service.

Online complaint filing:

  1. Register a Complaint: Visit the Amazon web portal (amazon.com) or app and request a callback or use the Chatbot to register your complaint.

  2. Login & Verification: Enter your registered mobile number, email, and password, and complete the two-step verification challenge.

  3. Choose Contact Method: Select whether you want to chat now or get a call from Amazon.

  4. Reference Number: Note down the complaint reference/ticket number for future reference.

Amazon Pharmacy:

For nondiscrimination issues (or civil rights are violated) with Amazon Pharmacy in the USA, contact the Civil Rights Coordinator at 8557455725 (hotline) or fax 16039359108.

You may also write a grievance letter to:

  • Address: Amazon Pharmacy Civil Rights Coordinator, 250 Commercial St Ste 2012, Manchester NH, USA.

Still, not resolved? File an online civil rights complaint against Amazon Pharmacy to the U.S. Department of Health and Human Services.

Escalation to Grievance Officer:

If your complaints are not resolved, escalate to Amazon’s Grievance Officer. For India, email grievance-officer@amazon.in; for other regions, refer to the regional Amazon legal department.

Always, provide supporting documents such as reference/ticket ID with order information or photos of the product in the escalation grievance letter.

To know more information, read: Filing complaints to Amazon and Consumer Authority

Report Intellectual Property Infringement

If you need to report a case of intellectual property infringement on Amazon, you may need to provide a physical or electronic signature and a statement under penalty of perjury that the information in your notice is accurate.

Include information such as your contact details, a description of the copyrighted work, and the location of the infringing material on Amazon’s site.

You can use the online form provided by Amazon to report infringement or send an email to copyright@amazon.com. To send a notice of infringement by post, mail here:

  • Address: Copyright Agent, Amazon.com Legal Department, P.O. Box 81226, Seattle, WA 98108

Approach to Consumer Forum:

If unresolved, escalate to the Grievance Officer, Amazon, and if still unsatisfied, approach the National Consumer Disputes Redressal Commission (NCDRC), a consumer forum in India.

You can approach the respective consumer protection authority in your country.

Examples of some consumer authorities:

:bulb: Note: Remember not :x: to share sensitive financial information and report any fraud to the Cyber Crime Bureau or call 1930.

For food-related issues, report to the Food Safety and Standards Authority of India (FSSAI). You should know, how to file a food complaint.

Still, have any doubts? :thinking: Ask by replying to us. We will help you to resolve it.