Where can I file complaints about Walmart?

Retail & E-Commerce
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To file a complaint about online shopping, department stores, and grocery stores of Walmart including issues related to online shopping, orders for grocery pickup and delivery service, quality of products, subscription membership, cancellation/refund, and other services of Walmart, you can follow these steps and use the provided contact details:

Walmart Customer Support
Walmart Customer Support1205Ă—720 96 KB

Walmart Customer Support:

  • Customer Service Number: Call at the hotline 18009256278 or 18004117942 (for gift cards) to raise your concerns. For Gift Card balance enquiry, dial 18885326092.
  • Email: Send an email to giftcards@walmart.com for gift card issues.

For complaints related to medicines or pharma sold by Walmart, you may file an online civil rights complaint against Walmart with the U.S. Department of Health and Human Services (HHS) Office for Civil Rights (OCR).

Steps to File a Complaint Online

  • Visit the Walmart website (walmart.com).
  • Navigate to the “Help Center” page.
  • Select the category of issue or choose “Chat with us” to start a conversation with an agent.
  • For seller issues, click “Seller Help” and select the category of issue.
  • Fill out the provided online complaint form with required details including order ID and other details.
  • Submit the form.

Finally, note down the reference number to track the status.

To submit a notice of dispute regarding infringement of IPR, send a detailed notice to Walmart’s legal department at:

  • Postal Mail: Walmart Inc. Legal Department, 702 SW 8th Street, Mailstop 0215, Bentonville, AR 727163.
  • Email: ipinvest@walmart.com (for IP infringements)45.

If not resolved, you can start an arbitration with the company by completing the online form on adr.org or sending a letter by mail following the guidelines of the American Arbitration Association (AAA).

Approaching the Consumer Forum

If your complaints are not resolved by Walmart or the consumer rights are violated, file a consumer complaint with your state’s Bureau of Consumer Protection (BCP) of FTC in the USA. Further, you may file a lawsuit with the Small Claims Court.

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