To file complaints about departmental stores and online shopping/grocery retail services of Kroger including issues related to online order delivery, quality of products, subscription charges, gift cards, billing/refund and cancellation, and other retail services, you can follow these steps and use the provided contact details:
Kroger Customer Support:
- Customer Service Number: Call Kroger’s hotline at 1800-KRO-GERS (18005764377) or provided on your purchase receipt to raise your general complaints. To complain about Gift Cards, dial +18442174797.
- Email: You can send an email with details of your complaint by logging in to your account.
For issues related to The Little Clinic, call at +18888522567 or 18554892502 (for My Prescription). For other issues contact the Walmart support team by calling at 18662658419 (Prepaid Debit Cards), 18665943644 (i-Wireless), or 18665200356 (Online Floral Order)
Steps to file an online complaint:
- Visit Kroger’s Official website (kroger.com) or the Kroger app.
- Navigate to the “Help Center” page.
- Click the “Contact Us” option.
- Choose “Chat with us” to chat with a live agent or click “Email Us” to open the online complaint form.
- Fill out the online form including the product/service details, purchase receipt, and a description of the issue.
- Submit the form.
Finally, note down the assigned ticket/reference number to track status.
If you want to report infringement of intellectual property concerns like IPR, copyright, trademark/counterfeit, or patent infringement, send a notice of dispute to Kroger’s legal department at:
- Phone Number: 5137624498
- Email: Mark.Wilkinson@kroger.com
- Postal Address: The Kroger Co., Law Department – Mark Wilkinson, Esq. 1014 Vine St., Cincinnati, OH 45202.
For issues related to medicines or pharmaceuticals, you may file a complaint with the Department of Health and Human Services (HHS) Office for Civil Rights (OCR).
Approach the Consumer Forum:
If your complaints are not resolved by Kroger or the consumer rights are violated, file a consumer complaint with your state’s Bureau of Consumer Protection (BCP) of FTC in the USA. Further, you may file a lawsuit with the Small Claims Court.
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