To file a complaint about the online grocery and quick commerce services of Zepto including issues related to online grocery delivery, cancellation/return, subscription pass, seller/delivery partner (settlement, payment, billing, etc.), and other disputes, you can follow these steps and use the provided contact details:
Contact Zepto Customer Support:
- Customer Care Number: You can request a callback from Zepto’s mobile app.
- Email: Send your complaint by email to support@zeptonow.com with order details.
For issues regarding delivery partner/seller, email to support@drogheria.in.
Steps to file an online complaint:
- Visit Zepto’s official website (zeptonow.com).
- Navigate to the “Customer Support” page or “Support” section of the mobile app.
- Choose chat with us by logging in to your account to open the online complaint form.
- Fill out the form with all necessary details, including your order number, issue description, and contact information.
- Submit your complaint.
Finally, wait for a response from the support team and note down the reference number to track the status of your complaint. If your complaints are not resolved, escalate them to the appointed Grievance Officer by email at support@drogheria.in.
For issues regarding privacy or IPR rights violations, email legal@zeptonow.com.
Approach Consumer Forum:
If your complaint is still unresolved by Zepto or consumer rights are violated, file an informal consumer complaint to the National Consumer Helpline (NCH) with all relevant documents, including order receipts, communication with Zepto, and any other evidence.
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