Dear @Gandham_Raghavendra Ji
Your issue with Zepto is failing to refund your money despite multiple assurances from customer care and raising support tickets. You were initially informed that the refund would be processed within 3 days, but it has not been credited to your account. After posting negative feedback on the Play Store, you received a standard response stating that no refunds are issued for canceled orders, which contradicts the fact that your money was already debited.
You can lodge a complaint by replying to their latest email and escalate the matter to a senior executive or nodal officer of Zepto by email at support@zeptonow.com with details:
* Order Details (Order ID, transaction date, and amount debited)
* Attach Proof of Payment (bank transaction screenshot)
* Explain the timeline and lack of action despite multiple follow-ups.
To make your complaint online, follow this instruction:
Further, you may lodge a consumer complaint through the National Consumer Helpline (NCH).