REFUND NOT RECEIVE BY ZEPTO

[Neetu_Khatri]

As i Contact to Customer Care and Chat in Order Cancellation Still there is No Use.
Please Help me to get my Money back.
And One of zepto 's Staff talk with me and they said that i have to purchase more than 1481, then they said that money will be refunded bac, but there is no use of that Support.
and one Employ Szid that, I have Raised the Ticket You will get your Refund as soon as Possible. but this is also no use. I did’nt receved any text message or Email.

Yesterday i kept a Negative Feed back in Playstore, they given me an Immediate mail, that asking why you kept an Negative feedback
just I replied to that mail that my Problem , they given me same reply that ticket has been raisded.
And I got an Another email that consisting that,
NO REFUNDS FOR RETURN ORDER
But my money was debited , then they are escaping by Saying silly Reasons

[complainthub]

Dear @Neetu_Khatri

Since Zepto has failed to refund your payment despite multiple follow-ups and has given inconsistent responses, you should file a formal complaint with the National Consumer Helpline. Call 1800-11-4000 to lodge your grievance. Include details like order ID, payment proof, and communication history. This will initiate official action against unfair practices and help expedite your refund.

@complainthub

Online Grievance Registration (INGRAM):

This is the recommended way to file complaints. Here’s how:

Step 1: Visit the NCH Portal (https://consumerhelpline.gov.in/)

Step 2: Register or Login

• If you’re a new user, click the “Sign Up” button and fill out the Consumer Registration Form.
• If you already have an account, log in using your credentials.

Step 3: Choose the Grievance Registration Form

• Select “Consumer Grievance” from the available options.

Step 4: Register Your Complaint

Fill out the online consumer complaint form. Here’s what you’ll need to provide:

• Personal Details: Name, contact information, etc.
• Complaint Nature: Briefly describe the issue you’re facing.
• Product & Service Details: Include details like purchase city, industry, product value, company name, and dealer details (if known).
• Description of Dispute: Explain the problem with facts and dates.
• Supporting Documents: Attach copies of bills, photos, warranty cards, or any other relevant documents (optional but helpful).

Example: You purchased a mobile phone that malfunctioned within a month. You would describe the issue, including the date of purchase, brand name, model number, and attach a copy of the bill as supporting evidence.

Tips: Know, What documents do I need to file a complaint to Consumer Forum?

Step 5: Submit the Complaint

Once you’ve filled out the form and attached any documents, click the “Submit” button. You’ll receive a Grievance Docket Number, which you can use to track the status of your complaint.

Step 6: Track Your Complaint Status

Use the "Track Grievance" option on the NCH website (consumerhelpline.gov.in) or login to your account dashboard to check the progress.

If still need help, reply to us.