How to file consumer complaints to National Consumer Helpline?

Consumer Affairs
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The National Consumer Helpline (NCH) is a platform of the Department of Consumer Affairs & Foods to address consumer grievances related to products and services. Here’s a step-by-step guide on filing complaints with the NCH:

Filing consumer complaints with National Consumer Helpline
Filing consumer complaints with National Consumer Helpline1587×720 197 KB

Consumer Helplines:

  • Toll-free National Consumer Helpline Number: 1800-11-4000
  • Consumer Complaint Number: 1915, 14404
  • NCH WhatsApp Number (for reporting disputes): +918800001915
  • Helpline Number for Cyber Financial Frauds Only: 1930

:person_shrugging:t5: Note: For online frauds, Where can I file a cyber crime complaint?

Email:

You can’t directly file complaints via email, but you can use NCH’s email for other purposes (contact details not provided).

Online Grievance Registration (INGRAM):

This is the recommended way to file complaints. Here’s how:

Step 1: Visit the NCH Portal (https://consumerhelpline.gov.in/)

Step 2: Register or Login

  • If you’re a new user, click the “Sign Up” button and fill out the Consumer Registration Form.
  • If you already have an account, log in using your credentials.

Step 3: Choose the Grievance Registration Form

  • Select “Consumer Grievance” from the available options.

Step 4: Register Your Complaint

Fill out the online consumer complaint form. Here’s what you’ll need to provide:

  • Personal Details: Name, contact information, etc.
  • Complaint Nature: Briefly describe the issue you’re facing.
  • Product & Service Details: Include details like purchase city, industry, product value, company name, and dealer details (if known).
  • Description of Dispute: Explain the problem with facts and dates.
  • Supporting Documents: Attach copies of bills, photos, warranty cards, or any other relevant documents (optional but helpful).

Example: You purchased a mobile phone that malfunctioned within a month. You would describe the issue, including the date of purchase, brand name, model number, and attach a copy of the bill as supporting evidence.

:tipping_hand_man:t5: Tips: Know, What documents do I need to file a complaint to Consumer Forum?

Step 5: Submit the Complaint

Once you’ve filled out the form and attached any documents, click the “Submit” button. You’ll receive a Grievance Docket Number, which you can use to track the status of your complaint.

Step 6: Track Your Complaint Status

Use the "Track Grievance" option on the NCH website (consumerhelpline.gov.in) or login to your account dashboard to check the progress.

Recommendation

  • The NCH website also provides information on filing complaints against misleading advertisements and directing complaints to the Consumer Commission through the E-Jagriti portal.
  • Note down the helpline numbers and grievance docket number for future reference.

To know more, read: Filing a Complaint Online to NCH, Dept. of Consumer Affairs

Still, have questions? :thinking: Ask by replying below. :point_down:t5: We will help you.

What was your experience with the National Consumer Helpline?

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@complainthub the required catagory is not showing up in the complaint form.
are you sure i can file rental issues in this portal?

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Dear @yashwanth_cb

If you have not found an appropriate category for the issue you want to raise, please select Community category.

For the rental disputes and property matters, please select Real Estate category.