How to file consumer complaints to National Consumer Helpline?

Consumer Affairs
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The National Consumer Helpline (NCH) is a platform of the Department of Consumer Affairs & Foods to address consumer grievances related to products and services. Here’s a step-by-step guide on filing complaints with the NCH:

Filing consumer complaints with National Consumer Helpline
Filing consumer complaints with National Consumer Helpline1587×720 197 KB

Consumer Helplines:

  • Toll-free National Consumer Helpline Number: 1800-11-4000
  • Consumer Complaint Number: 1915, 14404
  • NCH WhatsApp Number (for reporting disputes): +918800001915
  • Helpline Number for Cyber Financial Frauds Only: 1930

:person_shrugging:t5: Note: For online frauds, Where can I file a cyber crime complaint?

Email:

You can’t directly file complaints via email, but you can use NCH’s email for other purposes (contact details not provided).

Online Grievance Registration (INGRAM):

This is the recommended way to file complaints. Here’s how:

Step 1: Visit the NCH Portal (https://consumerhelpline.gov.in/)

Step 2: Register or Login

  • If you’re a new user, click the “Sign Up” button and fill out the Consumer Registration Form.
  • If you already have an account, log in using your credentials.

Step 3: Choose the Grievance Registration Form

  • Select “Consumer Grievance” from the available options.

Step 4: Register Your Complaint

Fill out the online consumer complaint form. Here’s what you’ll need to provide:

  • Personal Details: Name, contact information, etc.
  • Complaint Nature: Briefly describe the issue you’re facing.
  • Product & Service Details: Include details like purchase city, industry, product value, company name, and dealer details (if known).
  • Description of Dispute: Explain the problem with facts and dates.
  • Supporting Documents: Attach copies of bills, photos, warranty cards, or any other relevant documents (optional but helpful).

Example: You purchased a mobile phone that malfunctioned within a month. You would describe the issue, including the date of purchase, brand name, model number, and attach a copy of the bill as supporting evidence.

:tipping_hand_man:t5: Tips: Know, What documents do I need to file a complaint to Consumer Forum?

Step 5: Submit the Complaint

Once you’ve filled out the form and attached any documents, click the “Submit” button. You’ll receive a Grievance Docket Number, which you can use to track the status of your complaint.

Step 6: Track Your Complaint Status

Use the "Track Grievance" option on the NCH website (consumerhelpline.gov.in) or login to your account dashboard to check the progress.

Recommendation

  • The NCH website also provides information on filing complaints against misleading advertisements and directing complaints to the Consumer Commission through the E-DAAKHIL portal.
  • Note down the helpline numbers and grievance docket number for future reference.

To know more, read: Filing a Complaint Online to NCH, Dept. of Consumer Affairs

Still, have questions? :thinking: Ask by replying below. :point_down:t5: We will help you.

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