To file complaints about fast-moving consumer goods (FMCGs) products of Procter & Gamble (P&G) including issues related to Pampers, Ariel, Tide, Whisper, Gillette, Head & Shoulders, Herbal Essences, Pantene, Ambi Pur, Oral-B, Vicks, Olay, Old Spice, Pre- and Post-Shave, and Body Wash and Deodorants, you can use the following contact details and steps:
P&G Customer Support:
- Customer Care Number: Call at the P&G’s helpline number 18002021364 to raise a general complaint.
- WhatsApp: Message on +917314718350
If you have issues regarding retail sales, existing P&G Trade Partners and Retailers can call at 8006920132.
Steps to file an online complaint:
- Visit the P&G India website (in.pg.com).
- Navigate to the “Contact” page.
- Click the “Customer Relations” option and select the country and brand to open the online complaint form.
- Choose “Email” to open the online form.
- Fill in the necessary information about your complaint, including product details, issue description, and any supporting documents.
- Submit the form.
Finally, note down the reference/ticket number to track status. If your complaint is not resolved satisfactorily, you can escalate it by sending a detailed letter to the corporate office at:
- Phone Number: +912228266000
- Address: India P&G Plaza, Cardinal Gracias Road, Chakala, Andheri (E), Mumbai - 400099.
Approach the Consumer Forum:
If your complaints are unresolved by P&G or consumer rights are violated, file an informal complaint with the National Consumer Helpline (NCH). For complaints about the quality of packaged food or restaurants, lodge your complaint with the Food Safety and Standards Authority of India (FSSAI).
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