How can you file complaints of Reckitt products?

Retail & E-Commerce
, ,
1

To file complaints about personal care and food products of Reckitt (India) including issues related to health/hygiene and nutrition brand products (Mortein, Dettol, Harpic, etc.), you can use the following contact details and steps:

Reckitt Customer Support
Reckitt Customer Support1309Ă—720 108 KB

Reckitt Customer Support:

  • Customer Care Number: Call at the toll-free helpline number 18001027245 or +911244028222 to raise your general complaints.
  • Email: Send your complaint by email at indiahelp@reckitt.com.

For complaints related to health and hygiene products, email consumerhealth_india@reckitt.com or consumercare_in@reckitt.com. To raise your concerns about nutrition products, email to meadjohnsonnurture.india@reckitt.com.

Reckitt Brands:
  • Hygiene: Air Wick, Calgon, Cillit Bang, Finish, Harpic, Lysol, Mortein, Vanish, and Woolite.
  • Health: Airborne, Clearasil, Dettol, Durex, Gaviscon, Move Free, Mucinex, Neuriva, Nurofen, Strepsils, and Veet.
  • Nutrition: Enfamil and Nutramigen.

Steps to file an online complaint:

  • Visit the Reckitt India website.
  • Navigate to the “Contact Us” page.
  • Click the “Customer Care” option and select country.
  • Choose the “Contact” option to open the online complaint form.
  • Depending on the nature of your complaint (Health, Hygiene, Nutrition), select the relevant email address.
  • Include all necessary details such as product information, purchase date, issue description, and any supporting documents or images.
  • Use the provided email addresses to send your complaint.
  • Submit the complaint.

Finally, you will receive an acknowledgement. Note down this reference number to track your complaint.

If your complaint is not resolved satisfactorily, you can escalate it by re-sending the complaint by marking the email as “Escalation”. You can also write a complaint letter and send it to the head office in India:

  • Office Address: Reckitt (India) Ltd., 6th & 7th Floor, Tower C, DLF Cyber Park, 405 B, Udyog Vihar Phase III, Sector 20, Gurgaon 122016, Haryana.

Approach the Consumer Forum:

If your complaints are unresolved by Reckitt or consumer rights are violated, file an informal complaint with the National Consumer Helpline (NCH). For complaints about the quality of packaged food or restaurants, lodge your complaint with the Food Safety and Standards Authority of India (FSSAI).

Still, have questions? :thinking: ask by replying to us. :point_down:t5: We will help you

1 Like