To file a complaint about fast-moving consumer goods (FMCGs) products of Hindustan Unilever including issues related to foods, beverages, cleaning agents, personal care products, water purifiers, and other products, you can use these steps and the provided contact details:
Hindustan Unilever Customer Support:
- Customer Care Number: Call the HUL’s toll-free helpline number 18001022221 to raise your general complaints with a representative.
- Email: Send your concerns by email at lever.care@unilever.com or levercare.customer@unilever.com (distributors or retailers).
To report counterfeit or fake products, email to report.fake@unilever.com with supporting evidence.
If you have complaints about Pureit India Products, call the toll-free number 18602101000 or email pureit.hul@unilever.com. For issues related to Lakme Salons services, use the helpline number 18001231952 or email care.llpl@unilever.com.
Steps to file an online complaint:
- Visit the Hindustan Unilever website (hul.co.in).
- Navigate to “Contact Us” page.
- Choose “Contact Form” to open the online complaint form.
- Fill out the online form by provide your contact information, product details (with brand name, e.g. Dove, Clinic Plus, Bru, Red Lebel, AXE, Pond’s, Pears, Pepsodent, etc.), and a description of the issue.
- Submit the form.
The brands of HUL about which you can complain are:
- Foods: Kissan, Knorr, Brooke Bond, Lipton, Bru, Annapurna, Kwality Wall’s, Horlicks, Boost, Maltova, and Viva
- Beverages: Red Label, Taj Mahal, Taaza, and 3 Roses
- Cleaning agents: Surf Excel, Rin, Wheel, Sunlight, Vim, Domex, Cif, Comfort, and Pureit
- Personal care: Lux, Lifebuoy, Hamam, Liril, Rexona, Breeze, Moti, Pepsodent, Closeup, Clinic Plus, Sunsilk, Tresemme, Clear, Axe, Dove Men+Care, Denim, Rexona Men, Lifebuoy Men, Brylcreem, Set Wet, and Pond’s Men
- Skincare: Lakme, Fair & Lovely, Pond’s, Vaseline, Dove, Pears, Indulekha, Citra, and Aviance
- Water purifiers: Pureit and Aquasure.
Escalation to Service Head:
If your complaints are unresolved, escalate it to the Service Head of the Hindustan Unilever. For privacy concerns, IPR infringement, or data breaches, write to the appointed Grievance/Data Privacy Officer. The contact details of the head office is:
- Phone Number: +912250433000
- Email: grievance.officer-privacy@unilever.com
- Address: Hindustan Unilever Limited, Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai – 400099.
You can also contact the the Regional Office.
| HUL Region Office | Contact Number |
|---|---|
| Mumbai | +912250432000 |
| Delhi | +911244336500 |
| Chennai | +914471206150 |
| Kolkata | +913371113500 |
Approach the Consumer Forum:
If the issue remains unresolved by Hindustan Unilever or consumer rights are violated, you can file an informal consumer complaint with the National Consumer Helpline (NCH) with all relevant details, including your complaint reference number and any correspondence with HUL.
For unresolved issues related to food and beverages, you should file a complaint against HUL’s brand to Food Safety and Standards Authority of India (FSSAI).